• Supervised and trained bar staff, creating schedules and managing performance to maintain highoperational standards• Organized and managed special events and promotions to drive customer engagement and sales.• Handled and resolved customer complaints and inquiries to ensure customer satisfaction• Researched and adjusted menu prices based on market trends and cost analysis, optimizing profitability.

•Installed and implemented a new payroll system, resulting in improved accuracy and efficiency in employee payments• Prepared and analyzed detailed reports on sales performance, labor costs, and customer trends using Excel,providing actionable insights to support strategic decision-making by senior management• Administered weekly payroll for a team of over 20 employees using Paycom software• Monitored and reconciled invoices to ensure accuracy and resolve discrepancies promptly

I was part of Dr. Sandra Murrays Interpersonal Processes Research Lab at SUNY Buffalo• Interacted with hundreds of research participants and patients, facilitating data collection processes• Collaborated with graduate students and professors in a laboratory setting to analyze participant behavior• Actively listened to participants, facilitated discussions, and analyzed responses• Reviewed and revised graduate student projects

I contributed to a research project for the Society and Computing Society at SUNY Buffalo, in which we aimed to determine if predictive policing algorithms reflected racial bias within the policing system.• Lead a team of 6 researchers by delegating tasks and providing guidance• Applied my research skills to solve real world problems• Improved my data collection and analysis skills• Developed my teamwork skills through group research