Adam Januszkiewicz Email & Phone Number

Williamsville, New York, United States

• Work in a call center environment, utilize and navigate SAP system to assist customers with utility billing inquiries, address concerns regarding gas service, and adjust utility bills based on implausible meter reads • Respond to high stress gas emergency and carbon monoxide calls by submitting emergency orders and coordinating with dispatch. Ensure orders are submitted accurately and timely, including contacting emergency services if necessary• Manage customer and business contracts, by starting, ending, and transferring gas service• Schedule service orders to read gas meters, move or replace gas meters, test house lines, inspect gas outages, and restore gas service• Work with public assistance programs such as HEAP, Neighbor for Neighbor, and the Department of Social Services to aid customers in financial relief

Williamsville, New York, United States

• Oversee store appearance, sales inventory, supply management, and displays, to maintain a positive staff and customer experience• Proactively address customer concerns and complaints to ensure positive experience• Manage register cash drops to maintain accurate financial records• Navigate and coach employees when system issues and software updates arise, as well as aid in prospecting customers in the North Buffalo Territory• Coach and train staff through one-on-one reviews based on both daily and weekly observations, setting achievable goals to maximize commission rates. Collaborate with other store managers and district managers to drive success across territories

• Opened Williamsville location and aided in advertisement as well as prospecting both new and existing customers via cold calling, warm calling, and e-mail • Pitch and sell products using knowledge of latest promotions, latest cellular technology, and unique customer needs • Review/explain bills and aid in troubleshooting customer technological issues with their devices• Visit local businesses, police stations, and fire halls to advise of specialized promotions and hand out flyers

Orchard Park, New York, United States

• Help clients find their dream appliance at an affordable price• Utilize knowledge of add-on products and services to make sure customer has a hassle-free experience• Adapt and navigate through different sales promotions and internal system changes• Build contracts and schedule deliveries, pickups, and installations• Move and load appliances, lift over 50 lbs, Order Picker Certified

Buffalo, New York, United States

• Actively and precisely train and improve autopilot software, with no room for error• Work in a team setting, attend meetings, problem solve, and collaborate• Adapt and navigate through ever-changing assignments and software updates• Promptly, as well as accurately annotate/label various projects to meet the company’s goals, as well as my own• Overall improvement in technical knowledge with a solid understanding of Microsoft Office

Cheektowaga, New York, United States

• Take and enter orders over headset or in person•Make every menu item to the standard of the customer and company• Bag and distribute orders in a timely and accurate manner• Stock and clean entire restaurant daily• Earned companies first "Employee of the Month" title for best customer service