Adam Johnson Email & Phone Number

Dover, Delaware, United States

● Operate all computer systems in accordance with established schedules and quality guidelines, ensure all aspects of the operational environment are maintained, prioritize nightly processes to ensure performance of time critical schedule, and run all programs for production systems.● Problem solve and gather data to troubleshoot and resolve critical system issues and run web-based vendor systems for E-Commerce products.● Work with field staff, Retailer-base, and Lottery to troubleshoot and resolve different situations, while maintaining an aggressive call volume.

Dover, Delaware, United States

● Responsible for up to 2 campuses with 7 buildings in total at a time.● Ensured the safety of all residents of the 62 and older community by enforcing rules and regulations, monitoring cameras, reviewing footage and investigating possible misconduct, escorting trespassers off the premises, conducting exterior checks, and conducting daily wellness checks of all residents. Verified all resident’s guests were logged and identified properly.● Diligent note taking was required as each Security Agent left a detailed log of events during each shift. The agent on the next shift was kept abreast of everything that went on and what they needed to know by reading through the logs.● As the only person on duty at times, customer service skills were needed as well. Answering phone calls, transferring calls to different voicemails, and having “bedside manner” with older residents that needed help with daily tasks were necessary.

Attended a 14 week full stack coding bootcamp learning how to create a dynamic web-based software system using Java providing 800+ hours of development education and application.● Vending Machine App - Java based vending machine application that accepts input from the user to view the menu, deposit money, select an item, and complete the purchase. The application dispenses the product, updates inventory, and gives the option of another purchase or dispensing change and exiting.● Tenmo App - A Java based app that allows users to deposit money into their account and send and request money transfers from other users. Accesses and stores information in a SQL database using RESTful API’s.

● Supervised all employees on the preload shift, a shift that includes up to 120 people at a time.● Oversaw, enforced, and trained preload employees on job methods, such as unloading packages onto a conveyor belt, sorting packages onto correct conveyor belts, selecting packages from conveyor belts to load into the correct vehicles for delivery, and loading onto the correct shelves for delivery drivers to easily find.● Maintained a safety culture and ensured all employees dressed and worked in a way that met all of our safety requirements.● Implemented efficient sorting systems that helped the preload be UPS’ number 1 automated preload for 13 weeks straight.

● Employed marketing tactics to reach potential buyers and sellers through a network built up over time.● Conducted market research to ensure sellers were listing their home at the right price and buyers were making a competitive offer.● Led customers through the process of making an offer, getting necessary inspections done, finalizing a mortgage, and closing on the home.

● Increased sales of new Lincoln’s by 13% in one year as manager.● Managed showroom traffic, new Lincoln inventory, showroom displays, and scheduling for a crew of 8.● Collaborated with the management team and supported the sales team in approving, managing, and closing deals effectivelyeach day.● Responsible for setting aggressive sales projections for new Lincoln sales for each month and the year as a whole, as well asensuring that sales projections were met.

● Recognized by Ford Motor Company in 2011 and 2012 as a “Level 3” top performer in units sold and customer satisfaction surveys.● Awarded “Rookie of the Year” for the Lincoln Showroom in 2010 after a strong sales performance to start my career.● Awarded “Employee of the Year” of Carman Auto Group in 2011 and 2012 after doubling sales numbers from 2010 to 2011 and increasing by another 15% in 2012.

Bachelor'S Degree, Computer Science

Bootcamp - Certification, Java

● Attended and graduated from a 14 week full stack coding bootcamp learning how to create a dynamic web-based software system using Java.

Bachelor Of Business Administration - Bba

● Completed 83 credits towards Bachelor’s Degree in Business Administration.