Digitalizing Volvo dealers’ retail and services

Product manager for Collectors B2C payment solutions with products as Collector Checkout and Collector Insight.

Developing the processes and workflows for the customer support, ensuring our current and future operations meet the expectations of an excellent customer experience of Fyndiq and our high demands for service.Connecting the daily work flows and routines with the technical possibilities and implementations being carried out.Stakeholder for customer supports technical tools as the development of our self service module connecting and automating our B2B2C model.Stakeholder… Show more Developing the processes and workflows for the customer support, ensuring our current and future operations meet the expectations of an excellent customer experience of Fyndiq and our high demands for service.Connecting the daily work flows and routines with the technical possibilities and implementations being carried out.Stakeholder for customer supports technical tools as the development of our self service module connecting and automating our B2B2C model.Stakeholder for the implementation and use of customer support BI.Analyzing our current and historic data to give us a clear view of what actions to take when and to create a proactive customer support. Show less

Responsible for the customer support that answers to both consumers and merchants. Stakeholder in developing and leading the customer support with a clear goal to become the #1 customer support.I applied a clear leadership using metrics, information sharing and goals to lead the way for the 25 people strong team. By using a close two-way feedback with each individual in the group we create an engagement to perform excellent, share valuable market information, help developing ideas and… Show more Responsible for the customer support that answers to both consumers and merchants. Stakeholder in developing and leading the customer support with a clear goal to become the #1 customer support.I applied a clear leadership using metrics, information sharing and goals to lead the way for the 25 people strong team. By using a close two-way feedback with each individual in the group we create an engagement to perform excellent, share valuable market information, help developing ideas and focus on reaching our goals; to have the happiest customers and merchants. Show less

seglarshoppen.se is an online retailer for sailing clothes in Sweden.The company was founded in 2008, but during 2013 myself and a silent partner took over the company.Since the takeover I conducted a series of changes to make the company ready to increase sales and compete on the Swedish market.I built a complete new website to meet the high standards of customer need for simplicity and design.I structured the back office and integrated the payment system all the way to… Show more seglarshoppen.se is an online retailer for sailing clothes in Sweden.The company was founded in 2008, but during 2013 myself and a silent partner took over the company.Since the takeover I conducted a series of changes to make the company ready to increase sales and compete on the Swedish market.I built a complete new website to meet the high standards of customer need for simplicity and design.I structured the back office and integrated the payment system all the way to accounting and logistics to perform smooth operations together with a new service platform.I increased the range of stock available and re-branded the packaging to better suit the consumer market. I also optimized SEO and SEM as well as integrated an affiliate program to gain market shares cost efficiently. Show less

One of Tretti’s main beliefs and focuses is to create an exceptional customer experience, these beliefs have lead to many rewards and prizes, last one for best customer experience 2012 in our branch under my lead.As CRM I was head of customer life-cycle from the purchase all the way to the aftermarket. In my role I kept close contact with all the different departments and partners and developed our offer with the customer in focus.I managed a Nordic team and was head of the… Show more One of Tretti’s main beliefs and focuses is to create an exceptional customer experience, these beliefs have lead to many rewards and prizes, last one for best customer experience 2012 in our branch under my lead.As CRM I was head of customer life-cycle from the purchase all the way to the aftermarket. In my role I kept close contact with all the different departments and partners and developed our offer with the customer in focus.I managed a Nordic team and was head of the customer service, head of return & claims and head of showroom that operated to give our customers the best service and experience possible.Through my initiative applying business analytics we constructed a statistical report enabling us to make staff planning more efficient and proactive to meet the increasing customer demands while retaining our service levels and lowering costs.By enhancing existing business processes in our customer life cycle management I was able to increase our service awareness and proactive thinking.To increase our customer satisfaction and loyalty I analysed our data to gain insight on our consumer preferences and applying this to our routines. To gain more intelligence I have used the free data that the social media offers by interacting with customer.By applied metrics and coaching I was able to help our tele-sales force to maintain high profit levels in their sales, resulting in an increased overall revenue and profit level for the sales team. During my time on tretti I also acted as head of the customer service for Lekmer.se and led a project to integrate Lekmer into Tretti’s customer service into each other.When tretti's office was moved to other location I led the project to move the customer support to the new location. Show less

As the return policy manager I worked with the logistic department to minimize damages to goods and reduce the number and cost of returns. I analyzed the entire supply chain to find weak areas to reform.

I acted as head of the customer service and led a project to integrate Lekmer into Tretti’s customer service.

As CRM I was head of the customer lifecycle management. During my time in the company I took on the challenge to increase the customer awareness by including all personell and partners.The key to success was to implement a proactive way of thinking in the organization leading to less contact with customers but greater customer satisfaction.

Conductive produces specialized conferences in many different areas creating an interesting meeting place for seller and potential buyer.My job as an account manager was to attract companies that had an interest in a specific group, to participate in the conference so that they can market their product and meet the decision makers. I prospected, managed and executed conferences with my accounts.

I have been Captain of a 56 ft Motor vessel running up to 50 knots in the Mediterranean sea. The vessel is capable of carrying up to 12 guests. As Captain I was responsible for passenger and crew safety onboard above all. The role would require making regular decisions to ensure the comfort and high level of service and maintenance onboard the vessel at all times.

Consulting companies in ways to communicate with the customers through social media. My role was to establish a sales organization whereby we work with our clients to help them better understand how to utilize social media to market their brand.

Working as a skipper with different tasks from day to day such as delivering boats between ports with/without owner, making sure the owners knew how their boat worked and how you convey their boat safely. I also captained larger privately owned boats on day trips or summer long assignments around the Mediterranean sea.