Adam Rieder Email & Phone Number

Madison, WI, US

Madison, Wisconsin, US

Madison, Wisconsin, US

Madison, Wisconsin, US

Grand Central/Prelude Tier II + III Analyst

New York, US

• Handled onboarding for strategic and top tier accounts
• Collaborated with clients to meet usage and success KPIs
• Liaised with product and R&D teams to advocate for client changes to app
• Drove process changes for how TytoCare manages projects, focusing on client self-sustainability and onboarding automation

New York, US

• Managed multiple customer implementations simultaneously, keeping clients on track with implementing cutting edge healthcare devices and software
• Worked with strategic customer accounts to define quarterly and yearly goals, KPIs, and strategic roadmap for Telehealth
• Managed customer escalations and saved large account from churn
• Created new processes to help manage TytoCare’s growing portfolio of implementations
• Worked beyond bounds of job duties in startup environment, identifying areas for cross functional improvement
• Helped build synergies between new Customer Success Division and Implementation Division

London, United Kingdom, GB

Middleton, WI, US

Verona, WI, US

• Implemented EMR software at nine client sites, including academic hospitals, community hospitals, and correctional facilities, providing tailored recommendations for each context
• Liaised with hospital subject matter experts to configure the EMR, focusing on software and process solutions
• Managed diverse teams across projects to implement EMR software at various client sites
• Led customer escalations to proactively address emerging issues, created mitigation plans, and resolved them quickly to keep project in line with key milestones
• Mentored new employees, helping them develop professional skills, learn health care, and implement software
• Coordinated various readiness and conversion activities to ensure the system was ready for end users prior to go-live

• Language assistant at a public high school in Spain
• Create and present lesson plans on a variety of cultural and linguistic topics
• Condense and simplify complex topics to help students gain understanding of the nuances of English
• Facilitate discussions and encourage the participation of students with varying English levels
• Collaborate with lead teachers and department heads to design engaging activities
• Classroom management

Madison, WI, US

• Directly oversee 40 residents from 12 countries and 5 continents, assisting them with their transitions to the United States and college
• Share responsibilities for over 650 residents with a team of 20 in the Tripp, Adams, Slichter communities
• Responsible for monthly event planning, resident meetings and budget management

• Helped with event organizing and fundraising
• Coordinated guest lists for events, cold-called supporters for contributions and formatted and organized documents

Madison, WI, US

• Supported professors and researchers at WCER with Tier 1 technical troubleshooting
• Answered phones, managed support tickets, worked with user permissions in Active Directory, and performed computer hardware swaps and deployments

• Worked across the Spanish-English language barrier to instruct 2 high school students in conversational English

Madison, WI, US

• Supported over 1000 University Housing employees with their technology issues
• Provided Tier 2 A/V support for diverse conference groups, such as CUNA and the Graduate School of Banking, with various needs
• Maintained professional customer service for the department and the division

Bachelor’S Degree, Political Science And Government, Spanish

Visiting Student, Política Y Filología Hispánica