Adam Khwaja Email & Phone Number

United Kingdom

Currently undertaking the role of a front-line employee assigned to provide outstanding customer service and technical assistance for IT software packages. Voluntarily training new colleagues and ensuring they are comfortable in their role by hosting and organising weekly workshops. Regularly providing administrative support involving working alongside developers using JIRA software, preparing reports, building documents, and enhancing computerised databases, with an elevated focus on case management. Tackling challenging issues daily while offering easy-to-understand guidance for software use and operation. Additionally, providing advice to other departments and attending weekly stakeholder meetings to suggest improvements and gather feedback.

Tasked with imparting life-saving advice and retrieving common day-to-day details of citizens' activities while paying close attention to the specifics made available. The General Data Protection Regulation (GDPR) and safeguarding guidelines were strictly followed to ensure citizen safety and government compliance in order to prevent and contain the further spread of COVID-19. Entrusted with contacting firms in various industrial sectors for potential contacts of COVID-19. I also informed venue owners about positive cases and provided them with the appropriate resources.

Assisting customers with all of their needs and requirements, updating merchandise prices, maintaining the shop, operating the till, stock control, and modifying the shop layout.

Service Desk Analyst Certification (Sda) V8 2020 [Cb]

Diploma Of Education, Media

Covering animation, blogging, photography, productive software exploration, and video editing. Producing projects with programs such.