Adam Kasmier Email & Phone Number

Warsaw, Indiana, United States

Fort Wayne, Indiana, United States

A non-profit organization that prizes ethical behavior and integrity, that seeks to provide educational empowerment with Christian spiritual foundations.https://thebrandonfoundation.org/

-Leading a team of engineers, designers, content, and accessibility specialists to add functionality to and improve upon the VA Health and Benefits App

Fort Wayne, Indiana

- Managed lifecycle development of user centric money movement products for financial institutions within an agile framework across 6 cross functional departments in a startup/growth environment - Identified, scoped, & prioritized 25+ improvements to automate processes freeing up 300+ hours a year - Wore multiple hats including product and project management along with collaboration with 6 departments on the end-to-end completion of 6 company wide initiatives - Created 50+ internal documents on existing processes and standard works to enhance onboarding and enable cross training amongst departments- Led vendor management, collaboration and development of a crypto product for our customers - Created, refined and communicated backlog consisting of roadmap projects, internal & external requests- Facilitated agile ceremonies including standup, requirement gathering, and user story workshops

Riverwoods, Il

- Led cross functional teams including operations, sales, legal, marketing, and development to executive strategies across 7+ features and benefits for international clients in the mobile app - Developed holistic process and documentation for onboarding, complaints, how to guides and executed servicing frameworks to improve implementation of existing and new products

Riverwoods, Il

- Managed 3 strategies equating to $100M in annual sales, improved agent interactions, & reduced attrition - Enhanced targeting using customer behavior leading to a 30% reduction in cost while sustaining sales- Developed standard work, RACIs, process flows for stakeholder communications, reporting, and risk management

Chicago, Illinois

- Launched Apple Pay in Discover and industry 1st issuer app provisioning and in-wallet messaging - Led 4 agile teams resulting in 50+ sprints, 400+ user stories, and multiple installs as a Program Owner - Adapted to the migration to SAFe Agile, shifts in priorities, and project updates from stakeholders- Coordinated with stakeholders on Epics and Features regarding user experience, security, data migration, system/application integration and marketing communications

Lake Park, Utah

- Led teams of 15+ agents to provide industry best phone services leveraging mentoring, coaching, and servant leadership- Point of Contact for site’s roll out of upgraded software and new functionality opportunities - Tested strategies/activities to improve agent performance leading to numerous top team accolades

Riverwoods, Il

- Managed 6+ multi-channel programs to reduce attrition, increase customer usage, & improve agent engagement resulting in $250M in annual sales - Led the department’s compliance program resulting in a 40% drop YOY in incidents & 10+ remediations - Directed creative development, campaign creation, and pre/post implementation on 20+ campaigns - Worked with Vendor to develop a new attrition targeting model improving accuracy by 25% vs in-house

Riverwoods, Il

- Executed weekly/monthly outbound telemarketing campaigns to re-engage and drive incremental sales- Optimized inbound call strategies to maximize sales and profitability - Coordinated telemarketing reporting for 4 separate campaigns

Riverwoods, Il

- Managed landing page process, creative, and implementation for an affinity card launch- Developed an RFP response within a matter of days- Oversaw enterprise-wide privacy policy and solicitation databases- Worked on the development of internal lean training- Developed test cases and performed UAT and post validation testing- Assisted in the development of an infastructure tool to imrpove install efficiency

Riverwoods, Il

- Assisted with execution and project management of RFP responses- Developed 10 merchant research documents and 6 competitor research documents

• Corresponded with centers regarding current situations, trends, and new ideas• Formulated collateral materials to accumulate additional bowlers and provide new opportunities• Developed Facebook group and events to provide further awareness and stimulate communication

• Expanded knowledge through site visits of distribution centers • Broadened marketing and feedback efforts by establishing the official Facebook group (http://on.fb.me/hCF7zS)

• Taught eight accredited bowling classes to increase awareness and techniques of the sport• Developed and administered course syllabus, homework, and tests• Improved communication skills by working with students of different nationalities

• Fostered time management skills by serving customers’ needs and wants, organizing the department, and providing a clean place to shop• Adapted quickly to technologies and systems required for ordering and receiving

• Expanded relationship management skills by working closely with designers, copywriters, and multiple business partners on over 55 creative projects• Mapped out an external agency's process for internal use leading to average savings of $8,000 per project• Proactively sought more business knowledge through meetings, classes, and external reviews

• Analyzed university feasibility study findings and methods leading to a discovery of an error• Researched and corresponded with other universities and prepared a report and presentation to provide the review board with an alternative perspective

• Progressed computer skills by transferring written data into Excel databases• Collaborated with the President of the Indiana Memorial Union to analyze and better the 15,000 square usage

• Developed marketing activities to attract five new members and to increase awareness• Commenced investigation into financial instability leading to a university investigation and an audit

• Promoted events and activities to the community and student population• Thought out side of the box and collaborated with the art department to create a unique competitive project to give students the opportunity of implement their talent and art into the Back Alley• Developed and tested multiple events and pricing variables to increase sales and customer traffic

Attended two classes each week to assist up to 30 students with homework, in-class labs, and projects

Bachelor'S Degree, Marketing, Supply Chain Management, And Technology Management, 3.3

Activities and Societies: Sigma Alpha Epsilon, Supply Chain and Operations Management Association (SCOMA), Indiana University Bowling Team

Certificate Of Completion, Internatinoal Business & Economics

Activities and Societies: Class Ambassador-Explored International Business -Visited mulitple companies and institutiones include Vestas.

Continuing Studies