Adam Kellner Email & Phone Number

Zurich, Switzerland

Responsible for Global Operations for several divisions within EF including EF Gap Year and EF Study Abroad. In this role I am responsible for executing immersive travel and learning experiences for college aged students all over the world.

Zurich, Switzerland

Held various Vice President roles within Cultural Care Au Pair. Prior Role: Vice President, Travel and Logistics. In this role, I oversaw Global Operations including all facets of au pair travel. Responsible for managing an international team of travel experts. Researched and Implemented a Global Emergency Response system which has proven to be a critical tool in ensuring the safety of our program participants in emergencies and natural disasters. Managed our International response to the Covid-19 pandemic and led our company's navigation through uncharted waters during these uncertain times. Demonstrated strategic expertise by digesting large amounts of new information and creating operational plans during a global pandemic.Prior Role: Vice President, Account ServicesIn this role I was responsible for four parts of our business. (1) Customer Service call center fielding hundreds of inbound calls each day. (2) Accounts Receivable for the entire organization (3) Maintaining compliance with the US State Department regulations for the Federal J-1 Au Pair Program (4) Operations, Finance, Curriculum, and Logistics of our Au Pair Training School - a 5 day immersion program for all newly arrived au pairs.Prior Role: Vice President - SalesIn this role I was responsible for the onboarding of new customers. I was also responsible for ensuring that Host Families and Au Pairs were able to interview each other and mutually decide to participate in the au pair program experience together.

New Haven, Ct

Managed a portfolio of eight schools for operational excellence. Co-managed Achievement First’s school- based directors of school operations (DSOs) in all technical aspects of their role so that our principals could remain focused on their primary responsibilities as the instructional leaders of their buildings. In addition, supported DSOs by acting as the primary connection point to services from Achievement First’s various network support teams. Finally, as an operations leader within the Achievement First community, played an active role in designing and executing centrally led initiatives to implement systems and practices that enhanced the organization’s efficiency and scalability. Worked closely with Achievement First’s principals, our regional superintendents and the organization’s network support team leaders. Spearheaded our strategic expansion into a new market by managing the company's opening of a revolutionary new school in Rhode Island. Responsible for grass roots marketing to foster awareness of the school and meet enrollment goals.

Enjoyed a wonderful ten year career with Kaplan where I learned how to simultaneously drive sales, customer service and operations. Eight of these years were climbing the career ladder at a scrappy start up tutoring business called SCORE! Education Centers. During this time I learned how to successfully run a small business in a myriad of climates. Turned around numerous under performing stores, opened a new center and drove one of the most successful ramp-ups in company history. Took the worst performing region and celebrated a year later as the #2 region in the company for growth. Drove double digit improvement customer satisfaction on multiple occasions. Transferred to Kaplan's Higher Education division for a new challenge and was the Executive Director for 3 years.As Executive Director, successfully opened and ramped up a new campus in the center of Boston. Remotely coordinated efforts of vendors and offsite home office support functions in order to build both operational and technological infrastructures to support a rapid growth plan. Simultaneously built a management team, hired a sales force, and sourced a cadre of faculty. Responsible for the daily management and oversight of a $5,000,000 business with 30 full time employees. Drove sales and student satisfaction.

Training: Proud graduate of the following:US Army Ranger School: An intensive training course designed to prepare soldiers for the most difficult missions in real life combat.US Army Airborne School: This is where the Army teaches you how to jump out of perfectly good airplanes with a parachute!US Army Air Assault School: Learned all facets of Helicopter Operations including combat insertions.Frosted Gold Cold Weather Survival Course in Norwich, VermontAs Platoon Leader and Company Supply Officer• Planned and managed a $1,000,000 budget for an Engineer Battalion• Developed and implemented new equipment requisition procedures, saving $40,000 a year.• Responsible for moving, supplying, and housing a 400 person Battalion• Managed 27 soldiers on a daily basis. Supervised and evaluated 4 non-commissioned officers.• Accounted for and maintained 19 vehicles and equipment, valued at $11,000,000.• Coordinated the efforts of 7 civilian demining firms and the NATO mine clearance campaign, achieving unity of effort in the international fight against anti-personnel land mines in Bosnia-Herzegovina during Operation Joint Guard.

Bachelor Of Science, Mathematics

Education record

Education record