Adam Horton Email & Phone Number

Cleburne, Tx, Us

Dallas–Fort Worth Metroplex, Texas, United States

Remote App Hosting is a Los Angeles and Fort Worth-based IT service provider specializing in computer hosting, managed IT services, computer consulting, cybersecurity, and business IT support. Our team of certified professionals offers comprehensive IT solutions for businesses, including computer services, hosting, network support, and technical assistance.

Central, Texas

• Provides technology consulting services in IS, audio, video, web, and social media design needs for businesses and nonprofits• Performs IT, operations infrastructure, and AVL system analysis and audits to propose plans and solutions to improve systemswith a goal of increasing revenue and organizational impact• Advises on best practices for website, CRM, and email systems that optimizes for marketing and sales pipeline creation• Successfully built a website hosting infrastructure on Digital Ocean’s public cloud

Dallas, Texas, United States

-I am an integral senior member of the IT Operations team, I oversee the management and support of networks, cloud infrastructures, and systems.-Administer operational technologies, encompassing network monitoring, Endpoint Detection and Response (EDR), backups, and disaster recovery (DR) procedures.-Implement remediation activities, addressing security audit findings and aligning with industry best practice standards.-Lead projects of diverse scale within the realm of IT operations and infrastructure.-Configure and install WAN hardware, LAN equipment, and wireless solutions to ensure seamless connectivity.-Continued role in transformation and consolidation of email environments from on-premises to Office 365, encompassing spam filtering and multi-factor authentication (2FA) implementation.-Manage a complex Active Directory / Azure AD environment, ensuring optimal functionality and security.-I collaborate with Internet Service Providers (ISPs) to guarantee uptime and meet performance requirements, optimizing network performance.-Continuously deliver prompt, accurate estimates for potential project work, fostering efficient planning and execution.-Owner of network and infrastructure related issues, particularly when local support cannot resolve them, ensuring swift resolution by leveraging broad expertise.-Contribute to departmental budget management, including forecasting to align resources effectively.-Thoroughly administer and support assigned systems, providing comprehensive documentation, cross-training, capacity management, and future-state recommendations.-Spearhead change management and incident management programs, enhancing operational efficiency and reliability.-Foster knowledge sharing and exchange of best practices with assigned teams, thereby fortifying the overall network's quality and reliability.

• Responsible for overseeing operations and information technology departments, including marketing and client engagementcampaigns, media systems, CRM data collection, and network infrastructure to meet revenue and customer retention KPIs• Consistently meets infrastructure, backup, and recovery KPIs by increasing the backup completion rate from 67% to 99.5%,reducing average file restoration time from 30 minutes to 5-10 minutes, and increasing network uptime to 99.9%• Performs business operations and public cloud hosting services analysis to inform business growth plans and budget forecasting• Implemented support workflow processes to improve average resolution times from 32 hours per support ticket to 6 hours• Increased security and performance by moving client infrastructure data behind an active passive Fortinet Firewall UTM cluster• Improved performance of disks, computing power, and memory capabilities by designing and implementing a Microsoft Hyper-VHCI S2D stack, DR, and Veeam infrastructure

Belton, Texas, United States

• Planned and Lead Music and Audio Video Teams• Recruited train and lead teams of volunteers in both media and music• Designed, install, maintained digital AVL systems. Both for live broadcast streaming and live services• Designed and installed operations network for the business office and across the campus

Temple Tx

•Responsible for supervising system and data center administrative team members, creating budgets and proposals for projects, monitoring network risks, and reinvesting profits from IT infrastructure as needed•Scaled and increased performance of networks by creating a hybrid cloud infrastructure, moving proxy endpoints closer to clients•Implemented VMWare private cloud infrastructure effectively eliminating system downtime and improving performance of the SaaS and API platforms •Supported the company with troubleshooting needs related to Windows, Linux, VMWare, Hyper-V, and SAN systems•Reduced company expenses and increased network security by designing a multi-site edge network to mitigate downtime using SDWAN and HA technology•Updated storage infrastructure to reduce operational costs and increase opportunities for development and testing•SQL server administration and engineering solutions for replicating large, structured SQL databases and transactional logging for disaster recovery and synchronization•Managed automated backup and DR testing to eliminate downtime and potential for data loss•Administration support for Apigee API and automated testing and metrics with API performance and availability•Directed an internship program to offer professional development opportunities and establish internal career growth paths•CI and CD support for development team leveraging setting up integrations with Octopus Deploy, Team City, and PostMan.

Temple, Texas, United States

•Architected VMware private cloud infrastructure, eliminated downtime, and improved performance of the SaaS and API platform to increase revenue•Migration projects to both Azure and AWS cloud services.•Supported in Architecting Hadoop NoSQL analytics cluster, reduced analytics time and processing from hours to minutes•Implemented infrastructure capable to support dev team and exceed SLAs and KPIs for the engineering & development teams. Supported company and team in troubleshooting Windows, Linux, VMware, Hyper-V, and SAN systems•Engineered storage infrastructure leveraging EMC and OmniOS SANs. This positioned the API and platform to scale as well as reduce the operational cost for the company's in-house development infrastructure. It increased development and testing time as well as profit and capacity•Executed a project for multiple site MS network services, including Active Directory, DNS, LDAP, DHCP, GPO & RADIUS, allowing remote offices to authenticate rapidly, enforce company network policies on internal servers and workstations, as well as leverage easy management within Office 365 and RSAT•Executed projects for automated backups and DR testing; leveraged multi-site and public cloud replication for rapid recovery of complete data centers and eliminated downtime and data loss, protecting the company’s assets

Temple, Tx

• Met and exceeded KPIs as a tier 2 and 3 helpdesk member, this increased customersatisfaction and reduced operational cost• Architected multiple WLAN projects. These projects reduced costs for companies byreducing project hardware and labor cost due to reduction in WLAN endpoints, highspeed network access across their campus, and allowed them to generate revenue ontheir guest networks.• Provided superior onsite technical support for businesses. Through conversations andrelationship building I created project revenue and client trust relationships for thecompany.• Supported teams for automating proactive management systems, reducing failures anddowntime for all our clients.

Central Texas

• Implemented onsite product inventory to increase customer satisfaction and increasingrevenue for the company. Was recognised for innovation, performance, and greatcustomer feedback.• Exceeded company KPI’s for computer technician services, team leader in supporting thecompany to increase productivity from all technicians.• Served in summer academy teaching kids across central Texas. Increased brandrecognition and tax benefits for the company for donated time.

• Architected and implemented remote support helpdesk, reduced company cost for onsitetravel and downtime for workstations thus increasing revenue and customer satisfactionfor the franchise.• Implemented automated image deployment system for workstations, reducing systemdowntime• Engineered multiple office networks, leveraging shared storage and reducing hardwarecosts while still increasing office system performance

• Helped students with software or hardware issues on Windows and Macintosh computers.• Inventoried, maintained, and monitor lab hardware and equipment.

Temple. Tx

• Assisted Staff and Pastor in the Ministries of the Church• Planed and Assisted in the Mobile Church• Led Worship Through Music for the Youth• Designed, Planned, and Led Bible Studies and Camps for Youth and Children

Associate Of Applied Science Computer Information Systems, Repair Technology/Technician

Activities and Societies: Fellowship of Christian Friends, Computer Loaner Program for underprivileged students•Completed course.

Associate'S Of Applied Science Computer Information Systems, Network Administration

•Courses on Cisco switching and advanced routing •Course work in Project management •Course work in WAN, LAN, VPN, ATM, and Policy/Static.

Business

Activities and Societies: On staff at Community Education System for after school elementary children• Business mathematics and writing