•Planning, organising and executing VIP visits within the hotel ensuring client satisfaction and safety. •Coordinating sales activity; actively seeking new accounts and customer bases, as well as providing incentive for expansion for current accounts and customers•Ensuring consistency in quality of product and customer service throughout the department in order to maintain our high level of guest satisfaction, and return custom.

•Driving sales and maintaining a high level of standards throughout the hotel including all aspects of lobby, conference & banqueting, restaurant, room service and bar.•Achieving targets with staff and management in order to achieve the optimum sales levels while ensuring that operational costs are kept as low as possible from labour to food costs. •Ensuring that the required staffing levels of the hotel are always met and to maintain operating standards.•Implementing company… Show more •Driving sales and maintaining a high level of standards throughout the hotel including all aspects of lobby, conference & banqueting, restaurant, room service and bar.•Achieving targets with staff and management in order to achieve the optimum sales levels while ensuring that operational costs are kept as low as possible from labour to food costs. •Ensuring that the required staffing levels of the hotel are always met and to maintain operating standards.•Implementing company operating standards in relation to suppliers, Excellence of Service, hotel presentation & customer service. Responsible for carrying out regular stock takes to forecast in KPI'​s, GP'​s, Labour cost and revenue where possible losses could occur and work with the audit team to develop procedures to limit such losses.•Reporting to Managing Director & General Manager.•Strong operations experience in Food & Beverage and clients from corporate to leisure in 4* Hotel. Show less

Employed by Deutsche Bank in the US Dollar department. Primarily responsible for investigating and responding to client and bank inquiries related to USD Money Transfer Activity within the EMEA (Europe, Middle East and Africa) Region. It also serves as a point of direct contact for the client. Responsibilities of my work included: • Read, understand and address client inquiries in a timely fashion.• Handle telephone inquiries in a professional and courteous manner.•… Show more Employed by Deutsche Bank in the US Dollar department. Primarily responsible for investigating and responding to client and bank inquiries related to USD Money Transfer Activity within the EMEA (Europe, Middle East and Africa) Region. It also serves as a point of direct contact for the client. Responsibilities of my work included: • Read, understand and address client inquiries in a timely fashion.• Handle telephone inquiries in a professional and courteous manner.• Respond to the needs of Relationship Managers and Customer Service Officers in serving clients.• Make use of the research tool provided, CINQ.• Thoroughly document queries, investigations and actions via CINQ.• Prepare money transfer adjustments and compensation requests as necessary. Show less