I help businesses solve their most difficult operational challenges by creating custom software, leveraging automation, and creating actionable knowledge from business data.The end goal of most digital change initiatives is usually to empower growth, increase profitability, and create new revenue streams. I’m happy to say, that in my experience, such initiatives almost always produce happier employees and customers in the process. In fact, there are often so many positive side-effects to designing custom software systems (read: “business processes”), that these side effects can end up being just as important as the intended, bottom-line benefits.However, when change initiatives are undertaken without the proper research, design, and technical expertise, the opposite can happen; organizations can spend a lot of money to produce negative value for their bottom line and human relationships. Part of what I do is help organizations think more holistically when they embark on a digital change initiative and help maximize the benefits (intended or otherwise), while minimizing negative impact and risk.The most important themes here are holistic thinking, designing for complex systems, human-centered design, and the integration of business and technology expertise. Most tech consultancies do not take such a comprehensive approach, and most businesses do not realize they need it to maximize their success. That’s why I founded Fluent: to bring the whole picture together. And to help organizations make the best decisions when redesigning themselves.My industry experience spans automotive, advertising, media, software, design, healthcare, education, and e-commerce. This helps me bring best-in-class solutions from one industry when solving problems in another.I’m proud to have worked with many companies including University of Michigan, Grand Rapids Community College, NBCUniversal, General Motors, GMPartsNow.com, ANDI Medical, and AIGA
Listed skills include Seo, Web Development, E Commerce, Digital Marketing, and 46 others.