Built network from the ground up for two new Austin data centers, including design, deployment, monitoring and supportDesigned and implemented a multi-layered DDOS detection and mitigation platform (scrubbing and black-holing)Constructed redundant, multi-site, redundant WDM network over leased dark fiberImplemented BGP community scheme for customer and internal traffic engineering purposesTurned up peering sessions with settlement-free peersDeveloped and performed equipment qualification tests to inform vendor selectionMaintained IPv4/IPv6 dual-stack feature parity on all networks and software systems I managedParticipated in writing and implementing controls to receive and maintain SAS-70 / SSAE-16 compliance (Type II Soc 1)Developed custom solutions for large ($50k+ MRR) customers with unique network requirementsOversaw data center expansion projects including contractor selection, capacity projections, budget planningManaged facility maintenance and upgrade/repair projects including generator, electrical distribution, UPS, fire suppression, and HVACDesigned MOP to safely replace non-redundant critical power infrastructure without downtime, under budget, when contractors and consultants said it couldn't be done.

Performed installation and troubleshooting for routing, leased-line, VPN and wireless customers.Installed and maintained web, DNS, RADIUS, and email serversConfigured, maintained, and upgraded Cisco routers running BGP and OSPFManaged billing and provisioning (OSS) platformDesigned internal processes to scale for future growthOversaw day-to-day business operations for a growing Internet service providerProvided service-oriented customer service for billing and technical issuesWorked with outside sales agents to develop solutions for prospective customersDeveloped relationships with and negotiated prices from suppliers