Led a 100-person technology team developing internal and external websites and business applications for Corporate Communications and Group Legal departments• Budgeted, planned, and delivered a $12 million annual IT work program, accountable for all IT spend and service delivery• Recruited, inducted and mentored staff to triple team size in four years to meet evolving strategic business objectives• Structured team for new development, enhancements, and 24x7 application support for Emirates.com, group websites, intranet, internal communications, advertising, public relations, and passenger communications• Directed project teams delivering revenue-generating technology behind three major brand launches for Emirates Airline and dnata, on time and within budget• Built business cases, negotiated tenders and developed vendor relationships to increase business value of third party software products and consulting services • Engaged IT support units to improve computing experience for business management and end users

Member of the pre-opening technology team for a luxury hotel company building its first two properties• Successfully launched new website as part of corporate rebranding effort and established international web presence to support overseas expansion plans• Initiated internal SharePoint site development planning

Held various R&D and international operations positions with increasing responsibility in a hospitality management software development company serving hotels, resorts, spas, and restaurants• Managed company’s European business operations, clients, and staff with a $1 million annual operating budget and cost center responsibility• Supervised a team of 9 implementation and support specialists balancing daily operations with long-term capability development and product training• Aligned European support operations with corporate standards by planning remuneration and recruiting regional staff, contributing to global expansion strategy• Identified client service requirements and implemented processes increasing capacity to 1,000 calls per month, while improving response time and consistently beating SLAs• Organised planning and implementation phases of software installation projects, accountable for cost, resource assignment, quality, and successful cutover to account maintenance phase• Managed business relationship with European accounts, liaising with client CIOs, VPs, GMs, and IT Directors, continually improving client satisfaction resulting in references for new business leads

• Established presence in MENA region as part of corporate international growth plan• Successfully developed and closed regional sales opportunities • Liaised between parent company and head office to coordinate business growth strategy

• Responsible for overall technical and functional design of integrating software with clients’ other systems, managing the delivery of integration developers, analysts, and implementation staff• Initiated and maintained relationships with 70+ vendors and created interface certification program, setting pricing and market strategy for new products to maximise business value and profitability• Presented company products and technology direction at industry trade shows, user conferences, and client focus groups, resulting in frequent $100K customisation projects for enterprise clients

• Responsible for introduction of web reservations software module to the market• Implemented the development, sale, deployment, and support of a new product, supervising installation, training, and support teams to roll out to 300+ clients• Defined product scope and development strategy with client GM/VP/CIOs• Drove corporate direction for internet-based services, third party vendor partnerships, and international software deployment

• Software Librarian: Controlled software version releases and distribution; designed software installation routines; performed client system updates• Education Resource Specialist: Conceptualised, created, and maintained corporate web presence; wrote technical documentation and software user manuals; managed support and issue resolution for beta test site clients• Quality Assurance Specialist: Created call tracking procedures to communicate issues among installers, developers, and clients