Design and implement technology and security solutions. Support and assist organizations through change and growth. Advise clients on latest trends and regulatory changes.Services provided:• Advise on technology strategies to maximize efficiencies and capabilities.• Solve business challenges with creative solutions.• Manage software and hardware assets.• Create and implement policies and procedures in compliance with current regulations.• Maintain vendor relationships.• Support ongoing individual client needs.

In this role, I align client requirements with strong security and technology capabilities. Design business-oriented strategies and policies that optimize security as part of the account leadership team. I also facilitate adequate access, collaboration, and engagement between account teams, clients, and vendors.Some Key Accomplishments Includes:• Developing a worldwide structure for client security policies and regulations.• Customizing tools to audit user accounts, to access services, better utilize internal and external tools, and to reveal endpoint vulnerabilities and unauthorized disclosures.• Implementing procedures to ensure only authorized personnel have access to confidential projects and sensitive information through secure mechanisms.

in this role, I led a team of technologists in delivering complex IT projects, such as hardware updates, network installations and enterprise security systems, to improve overall business performance and efficiency. I initiated security compliance initiatives and incident response protocols for seven business units with the Regional Information Security Officer and Client Lead. Led training programs for employees to improve team capabilities and help end users use system tools effectively. I also updated the team on current and emerging security threats/vulnerabilities, with direction on how to fix and mitigate.Some Key Accomplishments Includes:• Spearheading new processes and utilization of results to improve vulnerability assessment depth, quality, and capabilities which refined security compliance strategy.• Leading documentation for business continuity and disaster recovery of seven business units, annually.• Successfully completing yearly security evaluations for a major entertainment client to ensure adherence to security standards.• Strengthening security capabilities of a major client by finishing setup of JAMF for management and administration of multiple security tools.• Streamlining technology and security operations by serving as the key interface between Tier 1, 2 and 3 teams.• Engineering a proof-of-concept to enhance business efficiency and productivity with new technology workflows.• Advising and monitoring information security policies and procedures for technology assets, data systems, information workflows, and business processes that ensured proper administrative security controls.

I managed technical support for Mac systems in North America. Administered and troubleshot all Mac hardware and software to ensure optimal functionality and enhanced security. I also fostered close collaborations with clients to effectively problem solve technical issues.Some Key Accomplishments Includes:• Strengthening capabilities in data management by constructing SharePoint sites for client teams.• Implementing standard security best practices and developing scalable systems to enhance security measures for multiple client companies.• Implementing SecurePrint and Cisco Softphones utilizing technical expertise.• Managing and governing JAMF Casper and Symantec Altiris infrastructures, in addition to administering Cisco Call Manager and Unity.

Administration of Image DeploymentWorked with Mac OS X, Windows 7, 8 and 8.1Provided IT support and training to company employees via ticket-based support system Maintained PCs, Macs and AV equipmentImplemented Secure Print on Ricoh MFPsMigrated users from Cisco VOIP phones to Avaya soft phonesUpgraded and migrate users from Windows to Mac OS

Administration of Windows Server including Active Directory and ExchangeAdministration of imaging deployment using: Norton Ghost and Acronis Imaging SolutionAdministration of Cisco VOIP phonesExperience with Windows XP, Vista, 7, 8, and OS X Experience with Lync and Microsoft OfficeCustom designing and building of PC systemsBuilding of master game discs for Xbox One, PS4, Xbox 360, PS3, Wii and WiiUTroubleshooting and repairing of consoles and PCsMonitoring and resolving technical IT issues for Quality Assurance and Customer Service departmentsAssisting Production Teams, Marketing, Human Resources and DevelopersManaging inventory assets in IT Department

Provided consumer support to highest revenue producing MacMall center Repaired Macintosh- and Windows-based hardware and softwareBuilt customized solutions based on customer needsSetup and supported servers and networksDiagnosed and resolved customer issuesCommunicated technical concepts to clients in simple easy to understand terms

Worked with recording artists ensuring a positive customer experienceParticipated in audio operations including equipment setup, troubleshooting and computer maintenanceDeveloped technical competencies in archiving, editing, file processing and conversion