Launched location number eight and furthest West in the organization, now over 50 locations around North America. Six and a half years of organizational and revenue growth year over year, with a great track record of return clients and employee retention.- Built business locally from the ground up through cold calling, office stop-bys, office presentations, industry events, and referrals.- Managed day-to-day operations of the business including client communication, photographer coordination, timely delivery of media assets, billing and accounts receivable, and much more.- Grew business year over year in both revenue and clientele.- Managed the ongoing schedule of 10 photographers coordinating availability, location and skillset. Capturing media for Real Estate all over Northern Colorado was often a puzzle to solve regarding timing, products, and photographer availability.- Managed hundreds of clients around Northern CO via email, text and phone.- Created and filled operations roles as growth demanded. Strategically identified key areas that requiredadditional expertise to ensure seamless operations and exceptional client experiences. This proactive approach involved the establishment of roles in photography, asset delivery, administration, and operations management.- Utilized CRM systems to streamline customer relations and sales. Specifically versed with Zoho over several years of use. The first two years were using Cloze, with additional experience using HubSpot.- Experience with Zendesk and JIRA.

In this role, I contributed to targeted sales initiatives focused on specific events. My responsibilities included:- Lead Management: Followed up with existing leads and generated new leads through various channels.- Cold Calling: Conducted cold calls to potential clients to introduce them to our offerings and gauge their interest.- Event Participation: Attended industry events to promote our educational programs, engage with potential clients, and expand our network.- CRM Utilization: Utilized a CRM to organize contacts, track interactions, and plan next steps effectively.

Dedicated Assistant Manager at an award-winning Discount Tire location, recognized for cultivating a positive team environment, optimizing store performance, and delivering exceptional customer service. Significant insights were gained throughout the tenure, progressing from an entry-level Tire Technician to the role of Assistant Manager. Responsibilities encompassed customer-facing tasks, sales, and contributing to the management of workflow and warehouse technicians. In the later part of the tenure, involvement extended to inventory management, encompassing responsibilities in shipping and receiving.

As a server at an established Fort Collins staple, I thrived in a fast-paced environment, juggling diverse customer needs while delivering top-notch service. From recommending menu favorites to ensuring orders were promptly served, I enjoyed creating memorable dining experiences for our guests. Working closely with the kitchen team and colleagues, I coordinated seamlessly to ensure smooth operations and satisfied patrons. It was gratifying to receive positive feedback for my attentive service and friendly demeanor, making every mealtime special for our customers.

As a Barista, and eventual manager on duty at this meticulously run local coffee shop, I took charge of ensuring smooth and efficient operations in adherence to rigorous standard operating procedures (SOPs). From overseeing opening procedures to maintaining all-day quality service, I upheld the shop's reputation for professionalism and excellence. With a keen eye for detail, I managed day-to-day tasks with precision, ensuring that every aspect of the shop's operations met the highest standards of quality and consistency. My focus on adhering to SOPs and fostering great teamwork contributed to the seamless functioning of the shop, creating a reliable and trusted destination for coffee enthusiasts.

Interned as an appraiser trainee. Helped staff appraisers collect and compile information for commercial Real Estate Appraisals.

Expected to assemble, deliver, and install office furniture in a safe and timely manner. Maintained stock and cleanliness of showroom. Upheld the organization of warehouse space, and handled furniture orders in and out of the warehouse. Responsible for loading/unloading of furniture for both shipping and receiving. Finally, expected to interact with customers courteously and knowledgeably, answering all questions and concerns, while maintaining focus and intention on the task at hand.

Manager and the only full time Barista. Management responsibilities include book keeping, ordering supplies, and making deposits. I am also responsible for cleaning and maintaining all espresso and coffee equipment and accessories. Expected to prepare espresso drinks at a high quality and take advantage of training opportunities to improve technique and increase knowledge of skills and our product. Expected to perform the above duties efficiently and with exceptional customer service.

Responsible for maintaining inventory and ordering coffee and espresso beans on a weekly basis. Responsible for cleaning and maintaining all espresso and coffee equipment and accessories, such as the espresso bar, coffee air pots, and tea urns. Expected to prepare espresso drinks at a high quality and take advantage of training opportunities to improve technique and increase knowledge of skills and our product. Expected to perform the above duties efficiently and with good customer service.

Lead groups of up to nine clients across seven zip-lines and three sky-bridges ranging anywhere from 80 – 135 feet off the ground. Was expected to entertain guests with an eco-tour, while managing risk and maintaining safety. Safety and Risk management being essential, I was trained according to the Association for Challenge Course Technology (ACCT) guidelines.