Adam Jackson Email & Phone Number

Sheffield, GB

Sheffield, England, United Kingdom

Lead a team of Community Delivery Managers and their couriers (1000) to deliver parcels on when we promised we would do.This was achieved though through planning, risk mitigation, collaborative working with all areas of the business and importantly making sure the team were supported to achieve their goals.A departure from the IT escort to me during Covid.

Sheffied

Responsible for the end to end provision and supply journey for our customer including managing supplier relationships, operational performance, resource management and process engineering. Own the B2B Operation to deliver customer experience, onboarding, account management and customer growth of this sector.

Sheffield, United Kingdom

• Responsible for recognising areas for improvement within the company and to identify and implement necessary changes to enable a business to perform to its optimum ability. Owner of responsibility for overseeing all.
• Act as point of contact between different departments within the company and relevant third parties.
• Communicate strategies and objectives with relevant departments and colleagues.
• Bridge any gap between the departments and maintain strong communications across all aspects of the company
• Identify any risks regarding changes and develop a strategy to overcome or address these.
• Implement any changes sensitively and with minimal disruption.

Sheffield

Operations Manager Responsible for driving Billing and Collections strategy across the SOHO/SME customer sector to drive improvement in customer flow, debt strategy and key financial KPIs.

Sheffield

Contact Centre Manager for Business Customer Care within Virgin Media Business and ancillary functions. Provided leadership to the all customer care teams and their supporting areas including quality, analysis and capacity planning to ensure a first class customer experience was created and maintained in line with the Virgin values.

Sheffield & Manchester

Operational manager for Virgin Media Business sales contract process.

Sheffield And Lancashire

Service Manager of Virgin Media Business Partners. Overseeing the service wrap to a large health and emergency service customer that included managment of a service desk and providing service wrap to all elements of service. Monitoring and Maintaining KPI's, SLA's and Customer Relationships.

-ITIL qualified Service Managment support to Virgin Media Business Customers- Providing a point of contact to assigned corporate customers- Work with Account Management to provide customer support and liaison- Responding to tender opportunities for business acquisition proposals

A Level, Geography, Business Studies, Sociology

Gcse

Business Studies