Adam W. Email & Phone Number

London, England, United Kingdom

• Providing support for all general business operations for logistics of PACK & SEND
• Managing step by step processes of various high value shipments around the world.
• Managing relationships with our courier partner, investigating delivery disputes and issues.
• Improving and adapting internal processes- primarily focusing on packing methods, collections and invoicing clients.
• Providing support on daily meetings to ensure the business is operating smoothly and ensuring any issues are addressed on a daily basis.

United Kingdom

• Demonstrated strong customer relationship management skills by promptly addressing inquiries via social media, phone, and email, utilizing Zendesk ticketing system.
• Fostered close collaboration with multiple delivery companies across the UK and EU to provide support and facilitate investigations related to logistics matters.
• Assisted various delivery companies within the UK and EU in resolving cases of missing parcels through thorough investigation and problem-solving.
• Successfully managed customer complaints, ensuring effective resolution and offering alternative solutions to leave customers satisfied. Received consistent positive feedback from customers.
• Provided oversight to a team of customer service representatives, ensuring adherence to communication guidelines, policies, and procedures.
• Cultivated and nurtured strong rapport with customers, establishing trust and becoming a reliable advisor and partner.

London, United Kingdom

Directed and supervised a team of 12-15 delivery drivers, ensuring efficient and timely food deliveries to customers across London.Oversaw the management of customer feedback and complaints pertaining to delivery operations, promptly addressing concerns and implementing solutions to enhance customer satisfaction.Demonstrated strong organizational and.

Provided comprehensive technical support to Business to Business (B2B) customers, offering expert assistance and resolving their inquiries promptly.Developed and maintained internal documentation, ensuring accurate and up-to-date resources for the team, resulting in streamlined processes and enhanced knowledge sharing.Demonstrated a commitment to meeting.

Sheffield, United Kingdom