Acquired by Consensus.Develop and implement customer success, support, and implementation functions and plans.Identify opportunities to improve customer satisfaction.Work with other departments to ensure customer needs are met.Stay up-to-date on industry trends and best practices.Provide onboarding and training to new customers.Troubleshoot customer issues.

-Responded to a decreasing NRR number by re-organizing the AM and CS team resulting in 14 pt turnaround in 1 quarter.- The team had a 93% GRR in Q1 despite the economic environment. -Continued to scale the team to 6-7 CSMs.-Designed a ROI calculator to show customers knak's ROI to help customers fight for budget in hard economic times (retention) and also show them how they could continue to unlock more value by scaling with knak. A more refined calculator is now hosted on our website to generate inbound leads.-Designed and developed a maturity model to help the CS team understand where a client is in their journey with knak and where they need to drive them towards to scale with knak.

Key Highlights:-Hired and scaled a team of 4 Account Managemers-The team brought in seven figures in annualized upgrade revenue (22% of knak's ARR).-The team and myself supported net new sales as sales engineers in several six figure deals amounting to over seven figures.-Rolled out a segmented Account Management model to support 200+ accounts.-Designed and rolled out a customer adoption data model to highlight the value of knak to drive expansion.-Solidified an official technology partnership with Veeva.

Key Highlights:-Secured over seven figures in annualized ARR while acting in an Account Manager capacity over my tenure at knak.-Developed and rolled out an enterprise onboarding journey model for strategic accounts.-Designed a project plan tracker for the onboarding journey.-Created a customer journey mapping program designed to highlight the value of knak, map an account, and drive expansion, which is now used by sales as well.-Zero churn across my book of business in my first year.-5-10x'd multiple enterprise logos making up the majority on knak's top 25 accounts.

-Responsible for executing the development, implementation, and maintenance of training courses targeted to customers and partners.-Liaise heavily with subject matter experts within the R&D, Product, Support, Customer Success, and ---Professional Services teams to ensure content accuracy and consistency.-Design, develop and deliver training on industry best practices, product functionality, and technical knowledge as a subject-matter expert as it relates to MindBridge AI Auditor.Deliver onsite train-the-trainer sessions as required alongside the Customer Success Manager,-Deliver onsite training - (ILT) instructor led training sessions as required.-Maintain and improve technical understanding of the company’s products and complementary technologies through continuous training.-Create and manage training activity work plans that include assignment of responsibilities, estimated level of effort for team members, dependencies, and deadlines leveraging the LMS platform.-Provide leadership to a team of education and content development staff.-Work collaboratively with customers and internal team members to design and architect training solutions ensuring best industry and application practices.-Lead the development and work closely with the Customer experience team on product walkthroughs to be leveraged inside the product.-Create and maintain training resources for the Customer Experience team to leverage to complete their own training tasks in line with the overall project plan, timeline and budget.-Proactively identify potential risks and gaps to ensure proper mitigating strategies can be developed and communicated transparently.

The Senior Team Lead, Customer Success is responsible for leading customer success across their team’s book of business. The role will enforce the delivery of world-class support to new and existing customers at different stages of the customer lifecycle across both tactical and strategic requirements. The team lead requires a unique blend of product expertise, technical aptitude, industry knowledge, account management experience, and leadership skills. Some responsibilities include:• Ensuring that customer issues from the portfolio of customers on my team are resolved in a timely manner by working closely with and mentoring Customer Success Managers, and Customer Success Associates.• Acting as the main point of escalation for customer issues and ensure that we use data-driven approaches to map out key processes and patterns in issue resolution while aligning these with key metrics such as response and resolution time to advise CS Operations of opportunities for improvements.• Acting as the voice of the customer and channel between our Product team and Customers by utilizing my insights into customer issues, engagement with customers, and in-depth knowledge of the product.• Identifying opportunities for improving product adoption and effectively communicate and help prioritize opportunities using the appropriate channels. • Promoting a culture of delighting customers by regularly engaging with customers, both to offer escalation support for tactical items (including support tickets and release updates), improving the experience and enabling my team to do the same.• Managing a $1.5MIL portfolio of customers and focusing on moving these customers through the customer journey to the point of successful renewal by delivering an amazing experience. • Training and mentoring the Customer Success team members to act in the best interest of the customer and continuously work to improve the experience.

Client Success Associates work alongside Phreesia's experienced team of Client Success Managers to fully engage the client at all levels (Physicians, IT, training, billing, finance, office managers, and receptionists) and execute specific initiatives designed to maximize business value for our clients. These clients include specialty groups, regional multi-specialty practices and hospitals. This position interacts with clients that do not have an assigned CSM as well as working with the individual CSMs to help them execute specific tactics and initiatives for larger, CSM owned accounts.-Ensure overall client satisfaction of new and existing clients-Proactively engage Clients to support and drive adoption and usage of specific products and features within the Phreesia solution, ensuring maximum business benefits for the Client-Act as both the Subject Matter Expert and product Super User for the existing Client base-Grow Clients’ depth of understanding by providing training and/or mentoring on new and existing features-Conduct preventative account maintenance activities with Clients based on product usage trends and key performance indicators-Engage with the Phreesia Implementation team to ensure quality of product configuration for Clients in the implementation process-Input and maintain the Phreesia CRM with up to date communications, conversations and correspondence with physicians and their personnel

Responsible for supporting our buying staff by maintaining correct item maintenance and placing orders to arrive in a timely manner. This position is critical to the proper flow of merchandise into our warehouses. The goal of Costco Wholesale is to always have the right merchandise in the right quantity at the right time in every warehouse so our members can always fill their shopping needs.Previous Departments:Sporting Goods & Tickets (D26/75 - 1 Year)Tires, Automotive, & Kiosk (D22/25/34 - 6 months)Media (D36 - 7 Months)Confectionary and Cooler (D12/17 - 4 Months)Roadshows (4 months)

Provide information about the School, the University, and services they both provide. Provide access to people, places, services, and resources that would otherwise be unknown to the Mentee. Act as a responsible and compassionate role model to Mentees. Contact Mentees regularly. Attend Peer Mentorship Program meetings. Attend all major events held by the program. Actively assist in the organization of major events every semester. Submit various documents, reports, and evaluations. Maintain a confidential information database.

• Assisting customers with inquiries pertaining to style, stock, and affordability;• Operating the till;• Merchandizing;• Performing general duties outside of customer service; and• Maintaining the aesthetic image of the store.

BBC provides a structured and supportive system of giving and receiving business. It does so by providing an environment in which you develop personal relationships with dozens of other qualified business professionals. By establishing this "formal" relationship with other people, you will have the opportunity to substantially increase your business.

• Taking initial client calls;• Selling potential clients legal services;• Drafting various legal documents under high-pressure;• Meeting with clients to witness, sign, and explain various legal documents;• Preparing final reports and accounts;• Organizing meetings and other events;• Creating files and maintaining records; and• Assisting in policy development.

• Supervising the Front End staff;• Planning and organizing shifts and breaks;• Operating the Customer Service Desk and tills;• Dealing with customer complaints; and• Ensuring the tills were maintained and always balanced.