• Led complete product lifecycle from ideation through launch, including customer discovery, product strategy, development, and go-to-market planning for B2B2C SaaS platform•Demonstrated technical versatility by architecting and developing full-stack solution including cross-platform native mobile apps, REST API, and administrative web portal• Implemented lean startup methodology to rapidly iterate product based on feedback from 25+ restaurant manager interviews and player user testing sessions• Managed entire product infrastructure including cloud hosting, authentication, payment processing, and 3rd-party API integrations

• Led product strategy and roadmap for enterprise solutions while managing remote/hybrid team of 10+ engineers, analysts, and designers across multiple time zones• Established voice-of-customer program conducting 300+ user interviews, resulting in 30% reduction in support tickets, increased user satisfaction, and higher adoption rates• Implemented product discovery framework to identify market opportunities, leading to successful launch of new cloud-based market research platform, consolidating 3 legacy systems• Drove adoption of new features through comprehensive roll-out strategy, including in-person training and creation of video tutorials and user-facing documentation, resulting in 90% user adoption within 1st month• Established agile processes and data-driven prioritization framework across 5 products, improving sprint velocity by 25% while managing 1000+ ticket backlog• Applied engineering background to translate business objectives into comprehensive product requirements through user journey mapping and acceptance criteria• Developed screen layouts and workflows for business-facing market research platform and consumer-facing survey platform that included a rewards system, GDPR/CCPA compliance, and fraud prevention• Headed weekly meetings with developers, analysts, and QA engineers to ensure full understanding of documentation before coding and testing efforts began• Presented product strategy and KPIs to C-suite executives, translating technical concepts into business value to secure buy-in for key initiatives

• Recognized critical gap between business leadership and engineering, proactively proposing and transitioning into product management to establish structured product processes• Created production backend code for several internal software systems in C# .NET and Python/Django, balancing technical feasibility and business value

Web Development, Automated and Manual Tests, Customer Presentations, Metrics, Document Automation