Adam Holland Email & Phone Number

Seattle, Washington, United States

Greater Seattle Area

- Manager on Duty for a restaurant and bar, gift shop, and ticket office- Direct supervisor of all staff while on shift, and entirely responsible for facilities and maintenance division- Created and maintained staffing schedules for floor personnel, while creating new systems to facilitate the ease of data input and schedule disbursal- Management of outsourced security personnel scheduling, deployment, and oversight- Supervision of restoration and improvement projects in company owned and leased properties- On-the-spot crisis resolution, ensuring guest and employee safety, with a focus on de-escalation- Management and procurement of supplies, inventory and stock for all three separate businesses- Assisted accounts payable in reviewing existing cash handling processes and implemented creative solutions to reduce the potential for company loss

Renton, Wa

- As project coordinator, created and streamlined standard operating procedures and documentation for the coordination of scheduling, customer purchases, and installation crew deployment. - Promoted to operations manager overseeing project coordinators, field crews, and other operational staff.- Implemented new systems and technologies to provide asset management, then trained employees in their effective use, and provided ongoing support to superiors and employees.- Provided second tier conflict resolution support for operational staff to facilitate customer satisfaction.- Oversaw projects in progress to ensure accuracy in product procurement, efficient customer communication, project scheduling, and compliance with project budgets to maintain profit margins. - Created and maintained marketing ventures such as PPC and banner web advertising, print and radio media campaigns, with the goal of increasing brand recognition and adherence to marketing budget.

Auburn, Wa

Water damage restoration is a challenging industry, and since I like a challenge, I was often assigned them while employed with this company due to my attention to detail, and can-do attitude. - Managed projects in progress to ensure adherence to timelines, budgets, and to maximize effectiveness of deployed assets, coordinating with customers, insurance representatives and field crews.- Often selected to manage projects where customers were highly sensitive to the requirements of restoration project completion, such as removal of affected materials, or disruption of their schedules and lifestyle.- Created documentation to enhance project management, including documents to comply with local, federal, and insurance provider regulations, and to ensure accurate billing for completed restoration projects.- Researched and deployed advanced asset management systems to increase effectiveness of scheduling, project workflow, and to reduce project timelines. Also trained employees on its use and provided support as needed.- Designed and oversaw production of marketing materials, and deployment of marketing staff, including establishment of business to business relationships, promotional events, and increasing brand recognition.

Seattle, Wa

- Created and maintained secure data storage infrastructure to contain sensitive client financial information, inclusive of document processing, distribution and storage with the goal of becoming a paperless workplace- Ensured compliance with federal standards for security standards in storing financial data- Assisted with the completion of the firm’s client management systems, including automated document production, scheduling, case time tracking, and centralization of all client communications- Expanded the firm’s marketing portfolio, including TV advertising and pay-per-click campaigns- Provided case management support as needed to support legal staff- Responsible for accounts payable and payroll- Built a variety of systems to improve client experience- Organized all company events- Built all firm workstations and managed IT environment