Direct oversight of Human Resources, Administrative and Accounting departments for Burns Environmental Services, a provider of restoration and remediation services for businesses and homes throughout Southern California.

Direct oversight of Human Resources, in addition to being just about everywhere operationally in helping All State Association reach new heights in terms of scope, revenue and brand.

Direct liaison to all insurance companies and benefits administration in addition to obtaining and organizing knowledge base for compliance, including review of entirety of current Human Resources documents, policies, and procedures.Responsive to all personnel-related inquiry.Continued direct interaction with all Management for purposes of systems education, problem-solving, creation and development of tools, policies and procedures which enhance the ability of the Company to reach its goals.

Direct oversight of Operations, Warehouse, Accounting, Administrative and Client Services management and staff. Constant scrutiny and improvement of departments to handle increasingly complex nature of Company’s needs.Interacted with all departments in creation of systems, policy and procedures.Continued development of policy, procedure and tools for Human Resources. Developed and implemented New Hire Orientation processing and procedure.Development of systems and information flow through three transitions of outsourcing of fulfillment services. Acted as the operational chief liaison with third-party fulfillment service companies. Trained and developed on-site staff and systems of same for improvement of communication and level of service.Developed pre-hire tools for candidate assessment, administered same, and interpreted results in order to create and implement best practices for hiring.

Operational Duty – Served to monitor and maintain the flow of order processing and general flow of office work. Work with Administrative, Executive, Warehouse and Technical staff to resolve issues and recommend and institute new procedures to increase efficiency.Inventory / Warehouse Management – Manage, maintain and process updating of inventory control issues and research discrepancies. Work with Executive, Warehouse and Technical staff in order to resolve issues, recommend and institute new policies and procedures, and develop training of warehouse staff.Personnel and Administrative Duties – Includes ensuring the accuracy and proper processing of personnel paperwork. Work with Executive staff to discuss, advise and make recommendations regarding personnel issues, including performance reviews as well as staffing decisions.Accounting – Maintain the accuracy of all accounts, producing client refund checks, and reducing credit card fraud. Work with Executive and Client Services staff to develop methods as well as advise solutions to reduction of fraud.

Management – Direct oversight of Client Services, Warehouse staff for all aspects of department.Administrative Duties – Continued in role of Office Manager for research and procurement of office supplies, materials and services needed in all aspects of Company.Accounting – Reconcile and report discrepancies found in records, and recommend solutions to discrepancies.

Client Services Duties – Direct oversight of Client Services staff, interacting with Warehouse staff for problem-solving.Accounting Duties – Reconciliation of daily income statements, development of reporting for transparency to Executives.Administrative Duties – Perform general office duties such as filing, answering telephones, and handling routine correspondence.

Accounting Duties – Controlled the payment history and lease files while monitoring the efficiency of rent collection. Administered all rent increases, credits and charges for tenants, presenting analytic reports of outstanding balances on a monthly basis to the Controller and Area Supervisors. Provided assistance via recommendation to Property Management staff with accounting procedures. Administered audits of building accounting records.Legal Administrative Duties – Directed legal servings in conjunction with attorney service. Worked with Property Management and Corporate staff in resolving legal issues with an eye toward appropriate tenant behavior and vacancy rate. Served as the office administrator for all legal cases.

Property Management Duties – Included assisting in drawing up leases, rent collection, advertising and handling tenant concerns for resident and commercial properties. Managed maintenance staff.Accounting Duties – Responsible for the maintenance of bank accounts including book and bank reconciliation, general ledger, monthly and quarterly financial statements. Additionally, worked with vendors to develop payment schedule for outstanding balances.