*09/2021 - Moved to Eastern Field Services - District 1Break/Fix of laptops, desktops, and tabletsCreated SharePoint for Field Services district as a knowledgebaseImaging new devices (PXE booting) for new users and replacementsUtilizing windows based servers to administrate printers and file shares*03/2020 - Promoted to Team Lead (ISS)*Trainer for new team members*SharePoint administrator and designer for ISS Team and Main Console Operations*Monitoring SCOM/Dynatrace/Nagios/Mainframe/ADFS/WebCtrl/KY Emergency Warning system*Use of HEAT and Service Now ticketing systems*Setting up MiFi's for upcoming elections*Assisted in the MFA Roll-out (Creating user guides, testing iPhone and Android functionality, etc)*Supporting Commonwealth of Kentucky state employees:Network connectivity issues, VPN, Citrix Workspace, NAS (Network-Attached Storage) related file issues for customers, Microsoft Office Suite, Adobe Products, Printers (scan to folder / connecitivty), Proprietary Apps

*Remote Desktop Administration of Multiple Clients (~20)*Utilizing Backups/Restores (Azure, Evault, Barracuda)*Utilizing DHCP, Active Directory, and Group Policy*Troubleshooting of Proprietary Banking Applications (Fiserv, FIS, etc)*Microsoft Office/Outlook 2007-2016/0365*Utilizing VMWare to Administrate and Delegate Resources

*Xerox Hard-Ink, Phaser, and LED Printer Service*Lexmark Laser Printer Service*HP Laptop Warranty Repair*HP Desktop Warranty Repair

*Print Services Specialist at St. Joseph East, Main, and various satellite offices.*Configuring Canon, Ricoh, HP, and Lexmark MFP's for back-end printing via Cerner/CareOne*Thermal Printer and MFP Firmware and driver upgrades.*Setting Zebra label parameters for label printing.*Utilizing DHCP for IP Reservation*Started as deployment on a refresh project, fast promotion to Print Services Specialist. Deployed and configured HP 8300, Dell Optiplex, Lenovo Think Centre, Bar Code Scanners, SurgiNet Tracker Boards, Ennovate Carts, Wall Arms, Zebra QLN220, Zebra GX420, and Zebra 2824+.

*Install/Configure/Network/Troubleshoot HP LaserJet 9000 Series, 4555, & 3000 Series MFP's*Updating MFP firmware via USB, TCP/IP, or FTP*Hardware replacements including but not limited to: High Voltage Power Supplies, Low Voltage Power Supplies, Image Drums, Automatic Document Feeders, Feed Rollers, Fusers, Finishers, Transfer Belts, Scanner Units, Solenoids, Motors, Operator Control Panels, Hard Drives, RIP Boards, Formatters, Duplexers, Fax Cards, etc.

*Supporting Toyota Sites in N.America, Mexico, Japan, and Canada*Break/Fix Dell and Toshiba Laptops and Desktops / HP & Lexmark Printers*Refreshing Windows 2000 machines to Windows XP*Data Recovery on Damaged Hard Drives*Troubleshooting Network Connectivity Issues, VPN, Virus Infection,