Operations Manager
Imperial Valley Respite, Inc.
San Diego, California, United States
• Managed organizational development strategies and processes. Consistently assessed the operating needs of the organization. Created and implemented procedures, policies, and strategies that fulfilled and/or streamlined organizational goals.• Directed and evaluated the staff and operations of the Human Resources Department, Training Department, Administrative Department, and Respite Services Department. Each department supervisor reported directly to me. I managed the corporate staff (14), who managed about 900 in-home caregivers.• Directed a relocation to a larger office in Chula Vista, CA. I managed lease negotiations, construction planning, technology installation, vendor contracts, and logistics. • Developed and launched a new training department. Defined the department’s role, established policy and procedures, recruited, and trained new staff.• Proposed a satellite office expansion into the Northeast Market. Provided market analysis, profit feasibility, marketing plan, and production targets. The proposal was accepted by ownership.• Built and managed a SharePoint site to host employee policy and procedure documents (Formerly stored in a shared Windows file).• Prepared annual performance analytics and historical worksheets for the CEO and directors