Provide personalized assistance and information to all guests / uphold and maintain hotel policies and procedures / assess and resolve guest challenges / arrange travel plans, car services, restaurant reservations and tours / use effective listening skills to determine guest's needs and meet and exceed their expectations / keep up to date on current and upcoming events in Vancouver and area / liaise with other departments to ensure we create memorable experiences for our guests / general office and administrative duties / cash handling / provide residential concierge services / arrange outgoing mail and courier services / accept and distribute incoming courier packages and mail / maintain guest, company, and resident profiles as needed.

Provide personalized check-in and check-out of guests / uphold and maintain hotel policies and procedures / assess and resolve guest challenges / train front office team to hotel's service standards / use effective listening skills to determine guest's needs and meet and exceed their expectations / perform concierge duties such as reservations for restaurants, tours, events, etc. / liaise with other departments to ensure we create memorable experiences for our guests / general office and administrative duties / cash handling as well as minor accounting duties.

Set-up the seasonal concierge desk located in the Sandman Hotel on Georgia / provided concierge services at the Sandman on Georgia and Marriott Residence / implemented pricing structure and logistics of advertising space on tour buses / coordinated with the Operations Manager and third party companies to arrange charter services for clients / provided weekly reports to the sales manager regarding guest satisfaction / trained concierge team to operate desks and provide exceptional customer service / assessed and maintained service standards of the concierge team / cash handling as well as minor accounting duties (night audit / daily balance checks).

"Skiptracing is a colloquial term used to describe the process of locating a person's whereabouts for any number of purposes. A skiptracer is someone who performs this task, which may be the person's primary occupation. Skip tracing tactics may be employed by debt collectors, bail bond enforcers (bounty hunting), private investigators, attorneys, police detectives and journalists, or by any person attempting to locate a subject whose contact information is not immediately known. Similar techniques have also been utilized by investigators to locate witnesses in criminal trials, resulting in the development of witness protection programs aimed at providing former witnesses with new identities and locations to avoid detection."

Provided personalized check-in and check-out of guests using the Fidelio P.M.S. / gained hands-on experience in various departments of the hotel, including restaurant, banquets, bellman, switchboard, night audit and security / provided concierge services / general office and administrative duties / cash handling as well as accounting duties.