Adam Markowitz Email & Phone Number

Scottsdale, Az, Us

Melville, New York, Us

Responsible for identification and acquisition of new revenue-generating opportunities for hosted self-service and fraud prevention solutions

Owner and operator of private business development consulting firm specializing in contact center and voice technologies. Engaged in enterprise and channel sales activities for clients representing a diverse product/service portfolio.

Dublin, California, Us

Vice President of Sales responsible for Enterprise account development in North America with specialization in Southwestern United States. Responsible for lead generation, new account acquisition, customer account management and business development. Represented broad product and service portfolio including hardware, software, implementation services, application development, maintenance and support. Technologies include IVR, VoIP, CTI, call center, contact center, speech recognition, VoiceXML, Holly, Nortel, Genesys.

Co-founded IVR services company and performed all sales & marketing duties. Created business plan, financial plan and marketing strategy. Formed business partnerships with complementary technology companies and developed $2,000,000 sales pipeline before selling the company to Product Support Solutions in May 2007.

Holliston, Ma, Us

As National Account Manager sold professional services for the development of IVR applications in VoiceXML and proprietary IVR application environments such as Nortel and Avaya. Responsible for lead generation, new account acquisition, and account/business development. • Generated over $14 million in IVR solution sales• Brought in over 20 Fortune 500 accounts• Developed lucrative partnerships with industry-leading telecommunications companies • Consistently exceeded sales targets

Rochester, Minnesota, Us

Provided analysis and project management on a variety of initiatives, including the evaluation of alternative healthcare billing systems and point-of-purchase retail systems. Provided call center support during large scale information systems rollout of Epic and IDX. Assured smooth implementation of medical record-keeping systems in satellite clinics.

Provided account management and client support for healthcare software database applications (HIS) in key accounts. Implemented medical record-keeping systems in clinic environments with doctors, nurses and other healthcare professionals using a phased rollout approach. Analyzed work processes in corporate and healthcare settings to facilitate system implementation and rollout. Helped design and configure user interfaces, data integration points, system menus, and tables. Worked with clients to translate needs into functional requirements for software development. Communicated requirements in oral and written form to software developers, and acted as liaison between users and developers.Initiated, developed and managed the Training and Quality Assurance functions. Trained doctors, nurses, administrators and others in software usage in seminars and individual sessions. Managed development of, and co-wrote software documentation, on-line help, and training manuals Trained software quality assurance professionals in testing techniques Created and maintained project plans in Microsoft Project for management of large software development projects.

Managed consulting projects for a variety of clients in the US and Canada. Directed and trained staff to install work management systems in areas such as records management, credit, maintenance, warehousing, order, and production. Trained supervisors and managers in concepts of motivation, problem-solving, and quality improvement. Facilitated Process Improvement Teams in Brainstorming, Process Flow Diagrams, SPC, Cause & Effect Diagrams, Pareto Analysis.

Mba, Economics And General Business

Bs, Economics

Certification, Total Quality Management