Adam Mason Email and Phone Number
I'm a Kiwi that migrated to Canada in 2010, Born and raised on a Dairy farm and learnt early on that hard work is required to succeed. I entered into the Automotive industry after high school as my passion for finding out how something worked was fueled. After receiving a job offer from a Fiat dealer in Australia I moved to Perth where I developed my leadership and customer service skills.On arrival to Canada I found myself in the Heavy Equipment industry as an Engine/Field Technician, I was fortunate to travel throughout Canada & the globe within this role and I achieved my Heavy Equipment license. After my family expanded priorities changed so I transitioned to an after-sales service support role covering Canada and USA with Kubota Engine America.My current role with Kubota Canada is in the Agricultural & Construction industry supporting our Kubota Dealers in Southwestern Ontario. My desire to help Dealer Principals, Service Managers and Technicians achieve success is where I fuel my "Why".
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Aftersales ManagerHyde Park Equipment Ltd Jun 2023 - PresentLondon, Ontario, Canada -
Product Support ManagerKubota Canada Ltd. Jun 2021 - Jun 2023Southwestern OntarioI have a proven track record of driving business growth and customer satisfaction.Design and implement strategies to increase after-sales revenue and improve customer satisfaction.Ensure that all customer inquiries and support requests are handled in a timely and professional manner.Collaborate with the sales team to identify new after-sales opportunities and drive business growth.Work closely with cross-functional teams to ensure the delivery of services to the dealer network.Monitor and analyze customer feedback to identify areas for improvement and implement corrective action.Stay up-to-date on industry developments and market trends, and share relevant information with the dealer network.Provide training and support to dealers on after-sales processes, best practices, and new initiatives -
Service & Warranty -North AmericaKubota Engine America Nov 2016 - Jun 2021Canada -
Heavy Equipment Field Service TechnicianLiebherr Group Dec 2013 - Nov 2016Southern OntarioIndependently troubleshoot equipment and perform diagnostic inspections in high pressuresituations.Maintain and improve customer satisfaction through timely resolution of repairs andbreakdown situations.Recondition and repair all equipment components and systems as assignedAssist in the execution of scope for our full service contractsPerform periodic maintenance repair and overhaul of mechanical/hydraulic, electrical andpneumatic equipment as directed.Communicate with customer on machine diagnosis, repairs required.Assist customer with setting machine to preferred operating characteristics.Ensure all final verifications specified in work instructions, scope of work, verbalcommunication and specifications are carried out and completeDocument technical data and up to date status reports of all assigned jobs includingmaintaining accurate working records for labour and time sheetsPerform pre-delivery inspections of equipment -
Heavy Equipment Engine/Component TechnicianLiebherr Group Jul 2010 - Dec 2013Ontario, CanadaExtensive knowledge of preventative maintenance, diagnostic software, and hydraulic systemsWell versed in engine and electrical diagnostics.Comprehensive knowledge of diesel engines, and hydraulic componentsSkilled in preparing, reading, and interpreting technical information Possess strong analytical, troubleshooting, and problem solving skills Excellent communicator with strong organizational and time management skills
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Service & Warranty ManagerPurely Commercials Apr 2008 - May 2010Perth, AustraliaDeveloped a team and trained it according to requirement to facilitate sales. Coordinated with various personnel and ensured customer satisfaction. Scheduled all activities in assistance with service personnel. Reviewed employee performance on a regular basis.Documented all employee jobs and provided necessary feedback on same. Coordinated with various departments and ensured a proper stock maintenance at all times. Maintained accounts.Ensured quality checks on completed jobs in organization. Monitored customer complaints and ensured timely resolution for all. Managed and updated records of all warranty parts and ensured compliance to all company policies and procedures. Ensured compliance to all safety procedures. -
Shop Foreman/Service TechnicianKamo Automotive Oct 2003 - Apr 2008New ZealandPerformed repairs on all automobile in accordance to factory standards and ensured compliance to all regulations. Coordinated with parts department and obtained all necessary parts required for performing repairs. Analyzed automobile functioning and diagnosed necessary repairs and informed customer of required repairs. Documented all work performed and repairs or maintenance work done. Maintained work according to company technical bulletins. Ensured compliance to all company policies and procedures.Assisted with training of apprentices.
Adam Mason Education Details
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Interprovincial Red SealAutomotive Engineering Technology/Technician -
Ontario College Of TradesHeavy Equipment Maintenance Technology/Technician
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Motor Trade Association AustraliaAutomotive Engineering
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AecsAutomotive Electrical
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Motor Industry Training AssociationAutomotive
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Kamo High School (New Zealand)Grade 12
Frequently Asked Questions about Adam Mason
What company does Adam Mason work for?
Adam Mason works for Hyde Park Equipment Ltd
What is Adam Mason's role at the current company?
Adam Mason's current role is Experienced Product Support Manager with a passion for delivering exceptional customer service and continual process improvements..
What schools did Adam Mason attend?
Adam Mason attended Interprovincial Red Seal, Ontario College Of Trades, Motor Trade Association Australia, Aecs, Motor Industry Training Association, Kamo High School (New Zealand).
Who are Adam Mason's colleagues?
Adam Mason's colleagues are Nick Stub, Melissa Willoughby, Tyler Talbot, Bryan Macpherson.
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2colliersprojectleaders.com, mhpm.com -
Adam Mason
Surrey, Bc -
Adam Mason
Alberta Chapter President, Chair Of The International Committee At Percussive Arts SocietyLethbridge, Ab2uleth.ca, ulethbridge.ca
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