In this role I am responsible for managing the overall engagement and experience for ~20 of our company's largest enterprise accounts. This includes managing and coordinating all engagement activities on the account; the interdependencies, scheduling, milestones, and general tracking of onboarding activities, binary-outcomes, accomplishments, as well as engagement strategies and metrics, which requires extensive coordination between the customer and a variety of internal teams.

In this role I am responsible for leading the Service Experience team which serves as the front door and single point of entry for agency engagement, response and support from the Florida [Digital Service]. Our team also provides project oversight activities for large technology projects across several agencies with an estimated total budget over $1 billion. Project oversight focuses on de-risking projects by tracking the schedule and budget performance over time and recommending strategies for improvement when issues arise. Our team also establishes best practices for the procurement of IT projects, and provides training and consultation to agencies on project management best practices.Noteworthy responsibilities and achievements include: • Serving as project sponsor for the development and deployment of Florida’s first enterprise cybersecurity program, providing security solutions for all state agencies and local municipalities. o $80+M annual program budget with nine procured solutionso First solution stack implemented at 21 state agencies with a 4-month deployment schedule• Leading changes to the Project Oversight Rule- 60gg1 Florida Administrative Code• Leading efforts to establish workforce development programs, including the Florida Digital Scholars which partners with three state universities to create internships for students studying cybersecurity and data science, and the Hiring our Heroes Fellowship program for veterans. • Served in a leadership role to develop new, innovative solutions on the ServiceNow platform to support Florida citizens impacted by Hurricane Ian (Missing.fl.gov, Safe.fl.gov, IanRecovery.fl.gov)

In this role I was responsible for leading the department’s people, process, and technology focused innovation efforts. Additionally, I served as the Data Governance chair, provided oversight of the Information Technology department and served as Acting Chief Information Officer from March 2021 to Sept 2021.

In this role I lead all job classification and compensation activities which includes maintaining job descriptions, administering the annual merit process, market pricing/job evaluation, FLSA determination, and job redesigns for approximately 1800 staff positions. I also oversee HR Operations/ Service Delivery employment functions for staff, part-time and student employees.

In this position I was responsible for managing a team of HR professionals engaged in job classification and compensation activities for the USPS HQ. Managed activities include job analysis studies utilizing questionnaires, direct observations, focus groups, and surveys, writing job descriptions, and determining the grade/salary level, occupational family, FLSA exemption and security clearance for positions. I also regularly partnered with other HR functional areas and operations on strategic human capital initiatives.

In this role I was responsible for leading a team of HR professionals who managed nationwide field staffing reviews for approximately 50K non-bargaining management and administrative positions. We performed trend analyses and provided workforce analytics and reports for C level executives and field managers to drive efficiencies and personnel cost containment.

In this role I supervised a team of human resources, organizational effectiveness professionals where we employed innovative, cutting edge job design techniques to develop and support the USPS workforce of the future. We strategically partnered with our business stakeholders to facilitate more than a dozen organizational restructures and design hundreds of new jobs to ensure the right skills and abilities are captured to support business goals. Our organizational design initiatives have helped the business become more agile and save the Postal Service millions of dollars.

• Managing administrative operations including personnel, payroll, selection, and procurement activities. • Oversee $1.5 million pharmacy operation which includes a staff of 10 employees.• Perform statistical analysis on staffing allocations, inmate movement history, medications, charges and length of stay data.• Provide HR consulting services on department wide labor and personnel issues.

• Providing HR client support for the Sheriff’s Office, Special Events, Finance and Information Technology departments. • Collaborating with department managers on strategic personnel planning, providing performance management, turnover analysis, retirement eligibility, and position headcount/ vacancy reports.• Completed position audits for over 120 positions within the Information Technology Department from which new job classifications and position descriptions were created• Designing, developing and administering high profiled selection instruments including assessment centers following the Uniform Guidelines for Selection Procedures. • Performing job analyses, departmental organizational studies and position audits. • Classifying and evaluating positions using HAY and Mercer point factor systems, making pay-grade, bargaining unit and FLSA exemption determinations, and writing job specifications.• Collaborating with IT Business Analysts and Project Managers to develop System Requirement Specifications for HRIS system upgrades and enhancements.• Performing wage and salary analysis for internal and market equity and budgetary concerns.• Representing the department during contract negotiations and formal grievance proceedings.• Developing course material and serving on the board to establish the Leadership Development Academy.