Adam Matossian Email and Phone Number
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Why Apple, Marriott, & Kraft-Heinz Trust My CX Expertise🔍 Customer Obsession: I uncover what matters to customers and turn insights into measurable results.📊 Systems That Scale: I create frameworks that make research smarter and more efficient.🎯 Insights in Action: I turn findings into strategies that drive meaningful outcomes.You’re Here Because You Want To:1️⃣ Find clarity in chaos and turn data into decisions.2️⃣ Transform insights into strategies that drive results.3️⃣ Streamline research and CX processes.4️⃣ Solve tough challenges others avoid.5️⃣ Unlock new ways to connect with customers.And you need a partner to bridge the gap between now and what’s next.Hey, I’m Adam! 👋🏻I’m an Experience Designer, Researcher, and Founder of HUMMs.io. I thrive on tackling the tough stuff: the big questions, the murky data, and the moments when teams just can’t see the forest for the trees. My mission? To simplify complexity and turn it into clarity that drives action and results.What Sets Me Apart✨ Proven Results: I’ve helped brands across tech, consumer goods, and more solve complex CX challenges.📚 Research Expertise: I design research plans that deliver actionable insights.🗺️ Mapping Mastery: From journeys to blueprints, I guide teams with clear pathways.💡 Innovative Thinking: I lead workshops that turn insights into action.🚀 Founder of HUMMs.io: Helping companies tackle their biggest challenges with speed and precision.Proof It Works🎨 Repainting a Brand: I helped a consumer goods company connect with a new audience through research-backed strategies.💻 Redefining Experiences: I streamlined customer journeys for a global tech leader, boosting satisfaction and team alignment.📊 Boosting Productivity: I redesigned tools for a multinational, improving efficiency for thousands of employees.Why I Do ItAt my core, I’m a relentless explorer of the untapped, the unseen, and the unspoken. What truly drives me is the art of connection — bridging the gaps between what customers feel, what businesses need, and what’s possible. I don’t just research; I listen deeply. I don’t just strategize; I translate insights into action. And I don’t just deliver; I build solutions that stick, shaping experiences that people don’t just accept but genuinely love.Companies I’ve Worked With🍎 Apple📊 Forrester🍜 Kraft-Heinz🏨 Marriott🐻 Behr🕹️ Logitech🏎️ Michelin💬 DM or email me at adam@humms.io🎙 Co-Host of Strategize This Podcast🚀 HUMMs.io helps brands distill customer feedback into actionable strategies for smarter decisions.
The Home Depot
View- Website:
- homedepot.com
- Employees:
- 120627
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Cx Business Process And Strategy ConsultantThe Home DepotBoston, Ma, Us -
Principal Customer Experience (Cx) DesignerHumms.Io Jan 2018 - PresentMerrimack, New Hampshire, United StatesGuiding brands like 🍎Apple, 🐻Behr, 🌲Forrester, 🍔Kraft-Heinz, 🏨Marriott Global, 🧠IPSOS, and 🏎Michelin, moving them beyond assumptions to deliver collaborative, evidence-based insights and solutions.- Service Portfolio: Specializes in Product Design, Qualitative Research, Prototyping, and Testing, employing a variety of innovative approaches.- Qualitative Research Design: Expert in designing and conducting qualitative research studies using the most effective methods, tools, and approaches to align with project goals and deadlines,- Data Collection Proficiency: Skilled in raw data collection including preparatory and secondary research, self-ethnography, online-ethnography, participant observation, qualitative surveys, in-depth interviews, focus groups, and co-creative workshops.- Data Synthesis and Analysis: Utilizes the latest technology and tools for qualitative data synthesis and analysis, delivering actionable insights to meet business objectives. Profound knowledge and experience in qual-quant research tools.- Insight Communication: Adept at communicating findings to project stakeholders and executives, translating complex data into a cohesive narrative that highlights insights, opportunities, and challenges. -
Customer Experience (Cx) Design & Insights ManagerAmerican Tire Distributors Mar 2024 - Sep 2024Charlotte, North Carolina, United StatesAmerican Tire Distributors (ATD) is North America's largest and most innovative distributor in the replacement tire and automotive industries. With a vision to be the most connected and insightful automotive solutions provider, ATD leverages a world-class team to offer products, programs, and services that help customers thrive and drive into the future.- Led strategic qualitative research initiatives, including Blue Ocean Discovery, to inform high-level business decisions and shape company direction-Created and analyzed comprehensive map artifacts (customer journeys, blueprints, experience maps) to address specific stakeholder challenges and optimize customer touchpoints-Elevated the customer's voice in decision-making processes through user testing for major application and website changes, ensuring customer-centric solutions-Translated complex research findings into actionable recommendations, driving improvements in customer experience across multiple channels and platforms -
Sr. Customer Experience (Cx) DesignerProject Management Institute Apr 2022 - Jan 2024United StatesProject Management Institute (PMI) is a global leader in project management, offering certifications, training, and industry standards recognized worldwide. PMI sets the bar for excellence in project, program, and portfolio management, empowering professionals to achieve better outcomes.- Spearheaded key initiatives in B2B, product portfolio, and Front-Lines Gen AI, sparking major innovations.- Applied design and systems thinking to shake up the status quo and open new market frontiers.- Drove product excellence, from evaluation to reinvention, pinpointing opportunities for groundbreaking change.- Key player in enhancing learning products, aligning them with the latest in edtech.- Conducted in-depth analysis on 19 products, blending strategic insight with a keen eye for improvement.- Mastered mixed-methods research to boost product impact and customer experience across multiple journeys -
Sr. Customer Experience (Cx) Research And DesignC Space Aug 2021 - Jan 2023United StatesC Space is a pioneering customer agency that bridges the gap between brands and their customers through insightful strategies and innovations, creating stronger business relationships. With a diverse team of over 400 professionals worldwide, they offer a wide range of services including customer insight, strategy, and co-creation to make brands culturally relevant across the globe- Partnered with giants like Apple and Kraft Heinz, using sharp CX insights to revamp their customer journeys and sharpen their market edge.- Drove a CX makeover, diving deep with design thinking and research over three months to unlock what really makes target customers tick.- Led strategy pow-wows, aligning product vibes with marketing mojo, turning video focus group gold into design decisions that hit the mark.- Turned customer chatter into strategic masterpieces, painting the big picture with infographics that reshaped how brands are seen and felt. -
Co Host & ProducerStrategize This Oct 2020 - Jul 2022Strategize This is a unique blend of conversation and interviews rooted in the creative industry. Adam Matossian focuses on a brand's experience from strangers to superfan, while Alicia Jones focuses on developing its eco-system. Deep dives, real-time discussions, and a chill atmosphere are guaranteed. 🎡Co-Host Adam Matossian speaks about EXPERIENCING THE BRAND -
Cx Research And DesignMaark Sep 2021 - Mar 2022Boston, Massachusetts, United StatesMAARK, now a part of WillowTree, is a digital transformation agency that specializes in Adobe Experience Cloud, comprehensive strategy and design services, to better serve Fortune 500 companies.- Partnered with Forrester and Marriott, injecting fresh CX strategies to redefine their customer journeys.- Kicked off a focused, 45-day CX investigation, blending design thinking with practical research to prototype a game-changing Internal tool reshaping tech-stack globally for specific processes.- Drew insights from global event feedback, piecing together a visionary plan for next-level service offerings.- Cut through complexity with targeted interviews, mapping out a clear path to iron out service experience wrinkles, ensuring solutions truly hit the mark. -
Co-FounderHunter'S Tea Mar 2017 - Jan 2020Greater Boston Area
Adam Matossian Skills
Adam Matossian Education Details
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Graphic Design -
Business Administration, Management And Operations -
Automotive Engineering Technology
Frequently Asked Questions about Adam Matossian
What company does Adam Matossian work for?
Adam Matossian works for The Home Depot
What is Adam Matossian's role at the current company?
Adam Matossian's current role is CX Business Process and Strategy Consultant.
What is Adam Matossian's email address?
Adam Matossian's email address is ad****@****pmi.org
What schools did Adam Matossian attend?
Adam Matossian attended Southern New Hampshire University, Southern New Hampshire University, New England Institute Of Technology.
What skills is Adam Matossian known for?
Adam Matossian has skills like Team Building, User Experience, Sales, Graphic Design, Microsoft Powerpoint, Web Design, User Centered Design, Customer Experience Design, Food Safety, Creative Ideation, Adobe Photoshop, Strategic Planning.
Who are Adam Matossian's colleagues?
Adam Matossian's colleagues are Brandon Merritt, Mickaela Johnston, Dajuana Hightower, Jazlyn Davis, 何去何, Bob Sporlein, Sopno Pakhi.
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