Software Implementation Specialist
Current• Travel to customer sites and apply product and industry knowledge to ensure a smooth transition for customers from either competitive Dealership Management System Software (DMS) or Reynolds’ older solutions• Before leading upcoming installs, communicate and build rapport with the customer to identify their business needs and create tailored training and implementation plans for them • Work at customer site to understand dealership-specific processes and configure the software to meet… Show more • Travel to customer sites and apply product and industry knowledge to ensure a smooth transition for customers from either competitive Dealership Management System Software (DMS) or Reynolds’ older solutions• Before leading upcoming installs, communicate and build rapport with the customer to identify their business needs and create tailored training and implementation plans for them • Work at customer site to understand dealership-specific processes and configure the software to meet those needs without interrupting their current flow of business• Provide on-site training to ensure employees can efficiently perform their day-to-day tasks and operations• During the multi-week install, discuss opportunities for additional value with other available products and services Show less