Adam Mcclain Email & Phone Number

Phoenix, Arizona Area

Phoenix, Arizona Area

 Tested/troubleshoot applications and packages on Windows 10 platform in preparation to migrate the company from Windows 8.1 to Windows 10. Contributed in testing and deploying Windows 10 IPU. Expert knowledge in System Center Configuration Manager. Performed SCCM client troubleshooting on the Windows 8.1 and 10 platforms. Responsible for maintaining the computer systems in our lab environment. Provide professional and responsive communication to customer, project management, and management inquiries via phone, email, IM, and Remedy tickets. Build relationships and works closely with our internal customers to ensure solutions are technically solid, issues are identified and resolved, and projects are delivered on-time. Assisted in training new contractors on SCCM platform and troubleshooting SCCM client and package issues.

Phoenix, Arizona Area

 Automated company software packages using Admin Studio, InstallShield, Windows Batch script, VBScripts, and Powershell. Performed SCCM client troubleshooting on the Windows 7, 8 and 10 platforms. Created & managed packages, collections, and assignments in the SCCM console. Troubleshoot Software Updates on clients and site systems Implement, enforce, and communicate security policies and/or plans for data, software applications, hardware, and telecommunications. Assembled image from Client's pre-identified and tested applications and deploy images consistent with requirements and policies. Created membership queries based on business and IT requirements Support information technology, systems and policies for Tools and Automation in support of business needs. Provides Level 2-3 support as needed. Established patch deployment policies, deploy jobs, monitor, and resolve issues as required in an efficient and streamlined process. Running deployment and software inventory reports for upper management.  Consulted on medium and large projects on recommend methods for SCCM and software rollouts.  Managed clients in Active Directory OU’s to ensure correct policies are passed down to the systems.

Greater Chicago Area

 Manage a team of eight engineers through the design and implementation of various technical projects.  Responsible for enterprise systems including VMWare, Citirx, Symantec Endpoint Suite, SCCM, MobileIron, OnSSi, Milestone, Avalanche and SQL. Managed a global rollout of Windows 7 and Windows Server 2008 to 9000 Nodes. Responsible for the development and maintenance of Intranet websites using ASP, HTML, and HTML5. Research and develop new technologies to support and improve business and IT systems.  Generated over $200K in savings through enhancements of quality assurance processes. Oversee and coordinate all network/system activities globally including resolution management and escalation of level 3 support.  Responsible for the development of technical standards, procedures, processes, and governance policies for the Global Enterprise Solutions Group.  Managed vendor relationships and contracts with Dell, Lenovo, and HP that resulted in enhancement of service and support. Instrumental in developing a comprehensive BYOD plan globally.

Greater Chicago Area

 Responsible for solutions including VMWare, Citirx, and Storage Array. Created a POC of both SCCM and LANDesk to identify which system management solution would work best for the company. Primary engineer in building, testing and presenting the system management solution to be used in the enterprise moving forward. Designed and implemented SCCM to support endpoints globally. Automated company software packages (KITs) using Wise Package Studio, VBScripts, and ASP. Created Global hardware agnostic workstation image for Windows 7 using Symantec Ghost, Microsoft MDT, AIK, and USMT. Built and configured Symantec Endpoint Protection servers to support 9000 clients globally. Installed and configured the Windows patch management server (WSUS) to support 9000 nodes globally.  Maintained replication of all company software to each location worldwide.  Configured and supported all mobility functions using MobileIron and Blackberry on iPhones, iPads, Androids, Windows Phone, and Blackberry. Documented SOP and trained coworkers on all system. Developed and implemented a global security and surveillance solution using OnSSI & Milestone on custom built Dell and HP Servers. Configured and optimized security surveillance cameras and leveraged H.264 technology on Axis, Bosch, Sony, and Samsung models.

Greater Chicago Area

 Responsible for the support of desktop, laptops, and printers for 2000+ users in various remote locations. Setup and configured Windows 2000/2003 file and print servers for remote locations. Configured backup agents on servers using BrightStor ARCserve Backup. Responsible for the wiring and patching of all MDFs and IDFs. Created Sales/Developer images using Symantec Ghost and Acronis. Installed and configured Cisco Switches and Access Points. Primary contact for VP level support.