Adam Mcgregor Email & Phone Number

Lidcombe, New South Wales, Australia

Nsw

Leadership & Management:*Led the Club’s financial and operational management*Directly managed 87 machines, commercial kitchen, bistro (130 seat), bar (keno & TAB), events, 500-capacity auditorium, 38-seat cinema, cleaning, maintenance, and administrative teamsCustomer Service:*Exemplified excellent customer service, actively engaging with patrons across all club services.Marketing & Events:*Led marketing initiatives, event planning, budgeting and promotional activities*Organized and executed significant major eventsRisk & Compliance:*Oversaw OH&S policy review, implementation, and control*Managed payroll, workers' compensation, regulatory compliance, and risk mitigation functions*Acted as Risk and Compliance Officer, handling policy execution and self-exclusion proceduresFinancial Management:*Prepared financial reports and liaised with auditors.*Reported financials to the board and members, including AGM presentations*Negotiated and executed commercial contracts and SLAsCultural Change & Development:*Rolled out a comprehensive cultural change program, leading significant training and development initiatives*Improved staff morale and created a service-oriented, motivated team environmentAchievements:Customer Service:*Developed and implemented new procedures, skills, and equipment for enhanced customer service*Successfully hosted several major events, managing all aspects from booking to promotion and execution*Transformed staff morale and culture, resulting in a motivated, service-oriented teamLeadership:*Enhanced employee engagement and cultural alignment, directly improving customer satisfaction and operating revenue*Overhauled key customer service processes, driving significant cultural and role ownership changes.Business Development:*Achieved substantial growth in revenue, margins, and gaming turnover*$122,168 loss in FY June 2022 turned a $754,546 profit in FY June 2023*December YTD profit of over $500,000 in 2023

Asia

Leadership & Strategic Direction:*Directed operations, sales and P&L responsibilities, providing quarterly updates to shareholders*Planned, developed, implemented, and directed operational and fiscal functions and performance*Acted as a strategic partner in developing and executing company plans and programsBusiness Development:*Developed relationships and provided expertise to companies in the Philippines, Singapore, Australia, and NZ*Raised capital, incorporated the business, and registered trademarks and patents for IP and processesFinancial Management:*Provided financial guidance and advice to investors and directors*Improved the planning and budgeting process continually*Conducted accurate analysis of budgets, reports, financial trends, and operational proceduresOperational Improvement:*Created, implemented, and enforced policies and procedures to enhance operational and financial effectiveness*Developed and implemented long-range growth initiatives and new strategies*Ensured regulatory compliance and assessed the impact of regulatory actionsTeam Development:*Mentored and interacted with staff to foster growth and encourage development*Designed and implemented training programs with developers, for customers.Achievements:Company Growth:*Raised capital and turned the company from a startup into a profitable entity*Registered trademarks and patents, securing intellectual property rightsProduct Development:*Developed technology to implement IP into large resort venues.Sales Performance:*Achieved sales in Australia and the Philippines, leveraging strong networking and communication skills*Turned a profit in 2020, demonstrating significant growthLeadership & Culture:*Improved employee engagement and cultural alignment*Designed and implemented customer training programsOperational Excellence:*Actively managed ordering and shipping products to customers*Developed key customer service and order fulfillment processes, enhanced efficiency

Macao Sar

Complete Operations, Sales and P&L responsibility for Asia. Oversaw direct management and support of significant key resort accounts in Australia, New Zealand, Macau, Singapore, Philippines, India and Saipan. I was responsible for execution of the corporate business strategy and development of international territory business development plans. Played a critical role in the roll out of a change management program, leading a significant training and development program to upskill the sales team. Working closely with key business stakeholders, including Customer Service, Supply, Retail and Marketing. Ensured strong alignment across the divisions to drive sales results.Conducted Marketing and Brand promotion including monitoring brand equity, managing budget and promoting through trade events, advertising and sales team as well as executing corporate strategy. Oversaw communication and direction provision for several different distribution companies in Asia covering Korea, Cambodia, Vietnam, Laos and the Philippines.I was responsible for the management of maintenance and support functions across Asia and oversaw contract development, negotiation, management and support.Provided direct gaming and resort property support in multiple sites including directing daily interaction with operations management, problem solving and product development discussions and inventory supply and tracking systems. Ensured Corporate Plan compliance and implementation and oversaw the HR function and product development and strategic planning with development team in the US.Major achievements:Successfully implemented gaming equipment to many large gaming corporationsManaged the successful regulatory submission and opened new business territory for gaming equipment in Asia and New ZealandSales lead in the role out of new sales training programsOverhauled key customer service and order processesDelivered company revenues

Macao Sar

Sydney, New South Wales, Australia

Role scope & commercial dimensions:‘Headhunted’ from previous role in operations management and given the responsibility over global operational productmanagement and product support. I provided Sales Team Management for an international team based in Australia, NewZealand, Macau and the US, a sales administration team based in Sydney and Macau and included key account support inAustralia and Asia. I also directed team and service support for all products across the Australasian region. I was responsible forproviding support and management of major distributors in Korea, Asia, India and South America.I oversaw sales and service agreements and provided Australasian product management for the Shuffle Master Casino Productsrange including Shuffle Master’s Utility, Entertainment and IP products. I offered excellent product support, marketing support,technical assistance and maintenance. I also conducted Research and Development oversight and strategic corporate directionincluding sourcing new hardware and developing cutting edge software for the gaming industry.Major achievements:▪ Innovation and Leadership - received the Most Innovative Product Award – G2E Las Vegas in 2008▪ Order fulfillment - played an active role key account sales and oversight to other accounts.▪ Change management – Sales lead in the role out of new sales training programs. Overhauled key customer service and orderfulfilment processes.▪ Business development - growth of pipeline sales opportunity. Increased sales growth in key accounts

Sydney, New South Wales, Australia