Adam M. Email & Phone Number

Warsaw, Masovian District, Poland

Managing quality of IT processes and services at Citi Consumer Bank globally. Building and conducting IT process maturity assessments / audits.Managing service improvement plans to improve IT process maturity at Citibank.

Warsaw, Masovian District, Poland

Drive service improvements and customer availability for end-to-end IT services delivered to customers within the EMEA region• Manages the full Service Management life cycle within the respective domain• Drive transformation programs for Global Service Delivery to improve Service Maturity and ITIL disciplines• Based on own experience, understanding of service delivery processes and good practices from other areas of technology services management, identifies possible improvements and changes of high complexity level.• Shows leaderships and drives resolution of major incidents within the domain. Runs Service Stability Programs• Leads root cause analysis activities to ensure the underlying causes of problems are identified, understood and permanently eliminated• Create metrics and review operational performance measures (KPIs) to ensure effectiveness and efficiency of technology services and makes recommendations for improvement• As part of stakeholder management, manages IT/Client relationships to senior executive level• Delivers to stakeholders effective information and knowledge to support business decision making

Warsaw, Poland

Providing production support for the local applications used by all business units and working towards expanding the services. Ensuring stable Bank’s technology platform and delivering high quality technology services to Customers. • Managing units responsible for production support and maintenance of local banking systems - resolving incidents, problems, deploying new functionalities and production fixes, capacity planning and reporting• Creating processes, procedures, metrics and reports based on the ITIL methodology - in order to increase efficiency of internal processes and delivering expected quality of services to the business• Ensuring compliance with internal standards and policies• Managing system recovery procedures and business continuity plan• Ensuring optimal utilization of the hardware resources, optimizing TCO of the infrastructure• Active participation in creating strategy and directions for the whole Department of Technology• Managing business expectations and escalations• Ensuring proper execution of the HR policies including people performance assessment, motivating staff, coaching, creating career paths and promoting organization culture values• Active cooperation with business units, external vendors and other technology groups• Managing external vendors

Responsible for the Diebold EMEA Data Center (located in Warsaw)• Managing an international team of specialists responsible for IS operations in EMEA including IT operations (system and network administrators), IT development (internal and external developers), users and customers helpdesks, project management, internal processes development and quality control• Planning, tracking, analyzing and reporting the Data Center budget. Optimizing TCO of the infrastructure. • Ensuring security and high availability of the managed IT services and ATM networks• Working closely with the business owners and other departments to ensure that business requirements are properly gathered, analyzed and that projects are delivered within agreed timeline, budget and scope • Managing implementation projects for new customers, connecting new countries and customers to the Data Center• Defining Data Center security policy and ensuring that this is executed properly. Defining processes and procedures for the Data Center based on ITIL methodology. Defining service catalogue and ensuring quality of services defined in OLA and SLA agreements. • Supporting sales organization in technical presentations, gathering requirements, building proof of concepts of system architecture/implementation and creating final proposals for customers. • Managing external vendors and suppliers (collocation services, network links, hardware and software)

Managing projects related to EDM systems and corporate portal (business needs analysis, architecture, managing implementation, deployment and testing, maintenance). Gathering and analysis user requirements; creating projects plans, work breakdown structures, budgets and schedules, acceptance tests. Managing teams responsible for administration and development of EDM systems. Managing external vendors and suppliers

Responsible for production business critical EDM systems. Windows 2000/2003 servers, MS SQL Server and Oracle databases administration.

Managing the IT infrastructure, administering LAN network and Windows/Linux servers, developing the corporate web-site, developing software, software and hardware purchases, end-user help-desk

LAN network administration, developing software, end-user help-desk, creating and managing the IT infrastructure