The Problem Co® is dedicated to developing, managing and delivering our qualifications in the BestPractice IT Problem Management. Our training and certification programs bring all new concepts around what Problem Management excellence looks like.www.problemmanagementcompany.com

CEO of MIM® (Official Major Incident Management). Owners of the Global Best Practice in IT Major Incident Management® Publications™,MIM® Cloud Academy™ for global IT MSPs and in-house IT Operations, developed by industry leading professionals to systematically train professionals and deliver a significant reduction in business critical service outages. www.mimcloudacademy.comwww.majorincidentmanagement.com

Director responsible for Sales and Marketing, team management and leadership, strategy, go to market and innovation.Touch Systems has 2 companies within the group.FLAGS softwareClarity Software FLAGS Software is used by some of the most prestigious manufacturing companies in the world – including Jaguar Land Rover, Bentley and Aston Martin – to bring perfection to their production lines. Clarity Software provides CRM, pricing, quoting, delivery management and invoicing, with additional modules available for purchase orders, stock control, production scheduling and more.

Creative company with multiple divisions including a Design agency, Games development division, Software development and New Ventures.Accountable for profitability, strategy, and managing a highly skilled global team. Lead the company from startup to over a million pound valuation. Successfully achieved 638% growth in year 2 and 231% in Q1 of year 3, onboard an amazing delivery team.

Designed and built a unique sports nutrition company launching several new products to market that sold across Europe and USA. Accountable for the overall strategic direction and profitability of the company.

Accountable for governing the companies commercial and operation due diligence process and activities for global clients ranging from £30m>. Owner and accountable for ensuring all commercial commitments, risks and dependencies are captured and managed from pre-sales through to business as usual operations for all new accounts £30m>.

Running a small Management consultancy practice providing resources and services to SME predominately in the UK. We loved solving the complex problems and challenges that growing organisations face.

Delivering all services within SLA in accordance with the contracted scope. 100 staff operation management, including all outsourcing functions, Service Desk, 2nd and 3rd line, mobile engineers.Client relationship management, service transition and design. Full implemented of Major Incident Management and Problem Management into the account, including process, communication strategies, team development and client engagement. Significantly improving staff productivity through perfomance metrics implemtation, mentoring and reporting. Turnaround of outstanding Incidents and request down from 4000+ to 1500. This was achieved through leadership, mentoring, process and structure implementation, and a more efficient use of resources.

Working on a public sector client account supporting a 350, 000 end User base, providing Major Incident Management / Service Escalation Management,and Problem Management.