Adam Schneeberger Email & Phone Number

Boston, Ma, Us

I’m a Customer Value professional in SaaS for eCommerce, dedicated to driving growth and retention for a leading Customer Data Platform (CDP) through data-driven campaigns and actionable insights. Passionate about elevating customer engagement and delivering measurable, impactful results for eCommerce brands.Achievements:I earned President’s Club by achieving over 100% retention through proactive issue resolution, risk mitigation, and building strong client relationships.I secured $907k in renewals initially forecasted as at-risk by leading effective QBRs with executive sponsors, showcasing value, and executing tailored success plans.I consistently exceeded 100% of KPI goals by identifying ARR growth opportunities, recovering at-risk renewals, and delivering high-impact QBRs.I streamlined the QBR preparation process by developing a centralized resource for customer decks, reducing prep time, and enhancing presentation quality.

Stamford, Ct, Us

I designed, managed, and led a global 3-month training program for Customer Success, accelerating new hires' time-to-value, reducing turnover, cutting training costs, and boosting client retention.I onboarded over 400 global hires, achieving a turnover rate of 4%, a significant reduction from the previous 18%.I consistently surpassed KPIs by completing the training program 4 months ahead of schedule, decreasing turnover by over 5%, and successfully engaging business units that were previously considered unreachable.I served as the go-to coach for underperforming and at-risk Customer Success associates worldwide, helping them improve performance and meet their goals.

Stamford, Ct, Us

I identified the need for standardized onboarding in CIO programs and designed a New Hire Onboarding role, resulting in reduced turnover and faster time-to-value for new employees.I successfully onboarded 96 new hires, which contributed to a 24% reduction in the turnover rate.I served as the primary coach for underperforming and at-risk Customer Success associates within CIO Programs, driving measurable performance improvements.

Stamford, Ct, Us

I ranked in the top 1% of CIO Programs by consistently exceeding KPIs, fostering strong customer relationships, driving engagement, surpassing client expectations, expanding accounts by over $3M, and retaining at-risk clients.I spearheaded the revitalization of fractured customer relationships, securing at-risk accounts and transforming both internal and external detractors into advocates through empathetic communication and persistence.I oversaw more than 17 pilots, programs, and projects, achieving significant enhancements to internal tools, training, and communication processes.I co-authored two research notes as the first non-analyst contributor, providing clients with expert guidance on Emergency Mass Notification Services and Business Continuity Management.

Stamford, Ct, Us

I ranked in the top 1% of CIO Programs by exceeding KPIs, strengthening customer relationships, driving engagement, and retaining at-risk clients, contributing to over $1.8M in growth. I led three pilot programs that improved Gartner products and tools and mentored two new hires, guiding them to promotion within their first year.

Stamford, Ct, Us

I proactively identified and pursued new prospects within the assigned territory, advancing 3 leads to the final stages of the deal cycle.

Cleveland, Oh, Us

I managed the northeastern U.S. healthcare territory, achieving a 40% revenue increase through strategic account management and targeted growth initiatives. By leveraging persistence, strong relationship-building, cross-functional collaboration, and creative problem-solving, I consistently exceeded KPIs.I also trained 30 associates in CRM and relationship management, reducing training time by 20% and boosting overall team efficiency.

I guided customers in selecting products tailored to their unique needs, enhancing satisfaction and loyalty through strong customer service and personalized recommendations. By consistently delivering high-quality service, I boosted repeat customer rates and developed ongoing training programs for new and existing staff to elevate team performance and knowledge retention.

Pittsburgh, Pa, Us

I led daily operations, ensuring team alignment and productivity while onboarding new employees to maintain high service standards. I managed store purchases and optimized inventory to meet customer demand, consistently ranked in the top ten regional sales performers, and exceeded corporate targets for total sales and profit margin.