• Developed a solution using Microsoft 365 and SharePoint to migrate shared network drive project files.• Authored several SOPs to document complex processes for Analytic Services. This required strong communication skills with the stakeholder to elicit and validate process steps.• Developed Azure SQL script for legacy stakeholder pharmacy report within the Analytic Services team. This required researching the data warehouse (eDP) for proper mapping (ETL) of fields.

• Provided top-tier quality assurance of Tableau Risk and Quality reporting for our external stakeholders. • Performed root cause analysis and created break-fixes for issues found through the quality assurance process.• Researched and developed ad-hoc Tableau Risk and Quality reporting enhancements.• Authored technical documentation for the implementation of Tableau dashboard enhancements.• Collaboratively planned, prioritized, and tracked team-specific work items using the agile project management tool, Rally, in conjunction with SCRUM methodology.• Strong attention to detail with the confidence to ask clarifying questions.

As a member of the IS Billing Usage Dev and Ops team, I provided daily operational support for monitoring and governance of our billing platform to meet USSC (U.S. Cellular) business objectives. This included ensuring billing operational activities were executed accurately and in a timely manner to meet key performance targets towards Billing timeliness, Billing Accuracy and Controls Compliance.Essential Duties and Key Responsibilities:Splunk Bill Cycle Management Project: a. Managed the status of requirements throughout the project’s development lifecycle. b. Developed technical specifications based on user stories. c. Translated the technical specifications into dashboards and reports to monitor the multi-faceted billing cycles. d. Conducted presentations and training to internal staff.• Liaised between business partners, IS Teams and vendors while providing solutions that addressed customer needs.• Proposed and performed modifications to enhance existing technical documentation or processes.• Provided on-call support on a rotational basis.

*Formerly Hewlett Packard Enterprise• Successfully completed complex SAP BusinessObjects universe updates by working collaboratively as a liaison between client and technical solutions, using strong communication skills to elicit, analyze, document and validate solution requirements.• Utilized advanced business intelligence skills including WebI reporting and Oracle SQL to develop test cases and create technical documentation of the completed SAP BusinessObjects universe modifications and written reports.• Formulated and defined project scope using information technology and industry knowledge/requirements as it pertained to the current business intelligence solution for the data warehouse.• Satisfied client service-level agreement (SLA) by documenting all phases of an assigned project using the defined software development life cycle (SDLC).• Ensured HIPAA compliant access to the data warehouse through SAP BusinessObjects user maintenance, security and folder/group administration. • Investigated end-user data warehouse query issues and presented corrective actions to retrieve the data.• Mentored junior business analysts on the data sets in which I became the subject matter expert (SME).

• Analyzed SQL Server user stored procedures to identify potential data anomalies and present corrective actions in preparation for the merge to an updated database structure.• Modified existing ASP programming logic for company specific website.• Responsible for converting the Customer Service Novell file directory into SharePoint as part of a three-person team.

• Interpreted teacher instructions to the student using American Sign Language to ensure understanding of the lessons.• Facilitated communication between the students to build strong socialization skills. • Responsible for the student plan development as part of the three-person instructional team.

• Composed an Autochart electronic medical record systems user guide for training medical personnel of varying technical expertise.• Ensured HIPAA compliance by managing Misys users, groups, and rights via the AIX UNIX operating system.• Imported patient-related mainframe data to create managerial-level presentations for the UW Hospital and Clinics Board of Directors.• Designed patient-related data maps using Atlas GIS strategic mapping software which was fundamental to the market analysis that was completed by the Director of Planning.• Installed Misys system software upgrades and verified end results.• Resolved end-user questions on company software applications as part of the Network Services help desk.