Adam Natale Email & Phone Number

San Francisco, California, Us

Details not disclosed for privacy purposes. Stream and other social links will be furnished upon request.

Paris, Fr

Key Responsibilities:- Investigate and communicate internally on all critical technical and business issues (costing more than $10k USD per day in impact)- Asses business impact of critical issues and track internally- Assemble task forces with R&D in Paris and local commercial teams to solve critical issues in a timely fashion- Organize post-mortems to ensure issue non-recurrence- Specialize with the US based Retail Media team to build and maintain issue escalation processes

Key Responsibilities:- Provide close support for Account Management team for a variety of issues including Custom Reporting, Discrepancy Cases, Ad serving troubleshooting, Alert management- Understanding and supporting cases involving a variety of third parties including (but not limited to) IAS, Comscore, Nielsen, MOAT, DoubleVerify, and DCM- Support Ad Ops for issues ranging from platform bug fixes to QA’ing creatives- Commincate with the Research and Development team to identify and fix any variety of bugs and serving issues- Work closely with the Product team to assist in assesing and delivering updated systems and processes- Assist with third party publisher certification- Use prior knowledge to build tools for improving Tier 2 and other internal team’s workflows

Iselin, Nj, Us

• Provide Celerant clients with outstanding customer service and troubleshooting via call center, support box, and email• Use SQL daily to trouble client issues: Queries, Subqueries, Delete, Update, Joins, to determine issues in client transactional data such as receipts ,special orders, shipping fulfillment, general ledgers, and buy/trades• Use of Remote Connections and vpns: cisco vpn,cisco any connect, vnc, sonicwall, Windows remote desktop Radmin, Logmein, Joinme,Go to my pc, and Ipviewer.• Deploy Update Scripts to multiple version of Celerant Software to ensure client application and main server continuity.• Manage, prioritize, and create Troubleshooting tickets for clients using Lotus Notes and Smart Sheets• Meet and surpass ticket closed quotas daily (10+ tickets closed daily).•Implemented, maintained and monitored SQL Server Jobs and Tasks such as weather feeds, replication, and automated reporting• Research a variety of Logs: Application Server Logs, Application Error Logs, and Application SQL Logs to troubleshoot Celerant software issues and bugs.• Monitor and Troubleshoot Client local and main application and database servers to ensure production environment is stable by automating database backups and server restarts.

Resident Assistant for tenants living on locationFacilitated the updating of systems and general maintenance Implemented a new ethernet switch based network for tenants

Coordinated data entry in the Import/Export department for incoming and outgoing ocean and air pickups.

Executed work with Microsoft Word and Excel, as well as AS400 for the Cargo Claims department.

Specific project work in accounting, utilizing Microsoft Excel with diverse functionality