Adam Nelson Email & Phone Number

Layton, Ut, Us

Hill Air Force Base, Utah

• Responsible for managing network support for the United States Ballistic Missile Defense System (Missile Defense Agency) and DISA (Defense Information Systems Agency). • Partnered with engineering team to provide specifications for network architecture, evaluating and integrating new technologies to enhance current capabilities, and performing needs assessments.• Analyze user requirements, concept of operations documents, and system architectures to developsolutions for network outages or other systems issues.• Provide advanced troubleshooting and problem resolution of complex network problems, including Satellite and Fiber Internet networks around the globe.• Interacts with customer and/or senior leadership regarding network engineering, technical considerations,and for associated problems, issues or conflicts.• Verify equipment is operating within parameters of predetermined configurations and react to alarms asnecessary.• Work with DoD (Department of Defense) SATCOM (Satellite Communications) Gateway facilities and deployed operators to troubleshoot and resolve SONET, IP and SATCOM network issues.• Provide SONET/SDH/IP network support to include configuration of switches, routers, multiplexers, mediaconverters, and modems.• Utilization of diagrams, maps, cut sheets, and TSOs/SAAs/GAAs as source documentation for network configuration.• Utilize ticketing applications such as Service Now to aid in customer problem tracking and resolution in all aspects of the network integral to our customer's communications.

St George, Utah, United States

• Maintained diligent records of over 100 assignments graded for three business classes throughout the semester. • Pursued and achieved my CompTIA Security+ certification, enhancing my ability to identify and address security vulnerabilities. • Provided support for students both in and out of the classroom to assist them in their educational pursuits. • Member of the Data Analytics and Modelling Center where I collaborated with Wilson Electronics to provide data analytics, optimizing business operations, and saving $13,000 in Microsoft license costs, thereby boosting profitability by 10%. • Architected a suite of Linux virtual machines, including HTTP, MDNS, MySQL database, and SMTP servers, utilizing VLANs for secure intercommunication, enhancing system integrity and performance.• Expertly configured Cisco routers and switches and troubleshooted via Cisco Packet Tracer; routed protocols such as BGP, RIPv2, OSPF, and EIGRP across a diverse network infrastructure, achieving 99% uptime.• Defined and strategically deployed Internet protocols, IPv4 and IPv6, across organizational networks. Ensured future-proof and scalable network infrastructure, ready for the exponential increase in internet-connected devices. Prepared the organization for a 50% network load increase, maintaining optimal performance.• Utilized an array of basic networking tools to swiftly identify and resolve network issues. Drastically reduced network downtime and improved the reliability of the network services. Achieved a 99.9% network uptime, enhancing overall productivity.• Led the design of a database system using MySQL and DataGrip tailored to organizational needs. Provided a robust, scalable database solution that supported complex data operations and reporting.

Qatar

• Validated documentation for and safely prepared ammunition and explosives based on AFMAN 24-204 while building cargo in compliance with US Air Force regulations, allowing for 30% faster cargo movement.• Managed host country customs clearances while serving as main point of contact and coordinator for US military and Qatar border customers, ensuring friendly relations between foreign nations.• Took charge of operating various material handling equipment including 4K, 6K, 8K, and 10K forklifts as well as NGSL 25K loader and 60K “Tunner” loaders allowing for 3 years of accident free operations.Key Accomplishments:Facilitating the construction of a New United States Airbase by managing the move of 676 assets equaling 6.1M Short Tons, valued over $10B+.

Mountain View, California

• Rendered support to national and international science missions through air, ground, sea shipments, military airlifts, FedEx, United Parcel Service (UPS), and other carriers to rapidly deploy NASA scientists globally. • Strictly adhered to 49 Code of Federal Regulations (CFR), International Air Transport Association (IATA), and International Maritime Dangerous Goods Code (IMDG) regulations in handling, picking, and shipping multiple compressed gases, cryogens, and other chemicals, enabling zero chemical and logistical accidents.• Ensured maintenance of cargo staging warehouse as well as inventory and storage of deployment equipment.

UTC Manager (Travis AFB, CA) October 2015 to May 2017• Managed six personnel to rapidly deploy to airfields at remote locations anywhere around the world within 12 hours• Managed Contingency Response equipment account valued at over $100 million; ensuring 100% serviceability and accountability• Purchased supplies for squadron and sustained equipment to support short notice deployments globallyFleet Service Supervisor (Travis AFB, CA) December 2013 to October 2015• Managed awards and decorations for 150+ personnel; providing recognition to and motivating deserved personnel• Operated and conducted training classes for NGSL (25K) and Tunner (60K) aircraft loading equipment resulting in zero mishaps over two years• Received flight meal orders and ensured expedient delivery of meals, expendables, pillows and blankets to aircraft with zero delays; praised by Secret Service• Deployed as Air Terminal Operations Center supervisor to Afghanistan in support of Operation Enduring FreedomPassenger Service Specialist (Ramstein AB, Germany) October 2010 to October 2013• Processed and transported 300,000 passengers and loaded 90,000 tons of baggage on over 80,000 aircraft in over one year• Reviewed travel documents for accuracy and eligibility using Air Mobility Command guidance and Foreign Clearance Guide ensuring 100% compliance• Conducted aeromedical evacuation missions during Engine Running On/Offload conditions, resulting in over 300 wounded warriorsCargo Processor (Dover AFB, DE) April 2009 to September 2010• Inventoried, inspected and built over 500,000 tons of cargo, registered mail, and hazardous materials to project global air mobility• Operator/Trainer on 100 personnel on 4K, 6K, and 10K forklifts worth 13 million dollars, resulting in zero accidents over a one year time frame• Taught pallet build up classes to Air Force and Army active duty and reservists, ensuring safe cargo transportation.