Technical Support Engineer
Guelph, Ontario, Canada
As a Technical Support Engineer I had to be a master of all Connect Tech Products. These products consisted of all sorts of embedded systems and form factors. For example, NVIDIA Jetson carrier boards, COM Express type 2,6,7 carrier boards, PCI(e)-104 cards, serial cards, and many more. Being a Technical Support Engineer, I had to have enough of an understanding of all of our products to teach other customer Engineers how to use the hardware and software of each of our products. On the hardware side, this included schematic analysis, signal integrity analysis, and even schematic design for customer optimizations or issues. On the software side, a firm understanding of our written drivers, and each operating system was necessary to help the customer engineers. For example, device trees for ARM systems, driver troubleshooting and optimization, linux kernel development, Windows driver debugging, and Linux For Tegra software development. On top of the external customer help and issues, we worked internally in any way we could support the Engineering department such as hardware revisions, Engineering documentation, Driver updates, and software development.