- Streamlined operations as sole office staff, efficiently handling all property functions including initial, interim, and annual certifications for a 101 unit, income-based, senior and/or disabled high-rise- Lead a team of two Maintenance team members and one Service Coordinator working to ensure a good company environment with coaching and on going training to improve their roles and the buildings overall operations- Spearheaded a building rehabilitation project, minimizing disruption to residents as much as possible while significantly improving property conditions and value- Traveled to other properties within the company's portfolio to train new and existing staff on operations, compliance issues, software use, and daily overall procedures

- Provided crucial support to the Chief of Operations to assist in the running of over 44 properties consisting of conventional, low income, and student residential rentals totaling over 5,000 units- Managed executive schedules, coordinated travel, and organized events while ensuring precise execution of corporate contracts, management plans, capital budgets, and more- Cultivated strong relationships with vendors, contractors, city officials, and HUD representatives, fostering a network of valuable partnerships- Implemented recruitment strategies, attracting top talent and building a high-performing team to support organizational growth

- Oversaw budgets, payroll, and networking- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth- Led operational oversight and budgetary supervision for multiple accounts and locations- Used multiple platforms and social media to promote the business, designed logo and templates, and created and maintained a company website- Personally attended meetings for new clients wants and needs to offer a customized quote-

- Oversaw operations of 100-unit assisted living facility- Streamlined certification processes, completing all initial and annual certifications while maintaining high-quality resident care and operational efficiency- Partnered with maintenance team to address REAC inspection findings, implementing corrective measures as well as made plans to enhance facility conditions long term- Conducted thorough analysis of monthly and yearly budgets, collaborating with Regional Portfolio Leader to optimize financial performance and resource utilization.

- Qualified potential buyers by aligning vehicle models with customer needs and discussing financing options, enhancing the overall sales process.- Leveraged multi-platform marketing strategies as well as personally went out introduced myself and the new company to expand market reach, resulting in increased leads and sales for the dealership- Implemented effective negotiation techniques to close deals, overcoming objections, and maximizing profitability on vehicle sales all the way up to completing purchase contracts

- Worked closely with the Regional Manager to manage a diverse property portfolio of 550+ units, including hotel rooms, student rentals, and multi-family rentals - Developed and implemented new leasing documents, streamlining daily processes, and enhancing efficiency in property management operations- Prepared and submitted accurate monthly and quarterly tax reports for hotel rentals, ensuring compliance with sales and local bed tax regulations

- Assisted in managing 300 townhomes, building positive tenant relations, managing lease agreements, maintaining accurate records, including converting all paper files into digital files- Initiated the start and implementation of taking section 8 vouchers, working one on one with AMHA to educate other staff and myself on all of AMHA's procedures and guidelines- Developed a new procedure on how to handle past due rents by changing how tenants were notified and followed up with- Leveraged multiple platforms and social media to enhance property visibility and promote available units, driving occupancy rates

- Responsible for all aspects of the front end of the store from keeping the front end stocked, cleaned, organized, and replenished with merchandise, assisting all cashiers, issuing loans and change for registers throughout the store, managing amounts of money up to $10,000- Was the first contact in chain of command to resolved all customer complaints in a professional manner while prioritizing customer satisfaction- Shared best practices for sales and customer service with other team members to help improve the store's efficiency and properly divide responsibilities