-Primary contact for technical user support, customer engineering teams, and Amarna field engineers.-Oversee technical support activities - document, respond and follow up on all customer support tickets submitted with customers via email, phone, and cloud-based software.-Engineer all spray system equipment configurations, parts, customization, ordering, and researching.-Answer questions regarding installation, operation, configuration, customization, and usage of spray system technology and release agents.-Consult drawings and diagrams for troubleshooting.-Apply electrical and mechanical diagnostic techniques to identify problems, investigate causes and recommend solutions to identify and assess frequent and systemic issues.-Update and maintain technical documentation.-Author knowledge articles and white papers where required for internal and external audiences.-Conduct webinars/support training.-Proactive communication with customers to prevent issue occurrences.-Develop technical training curriculum and conducting technical training programs.-Apply product knowledge to project reviews where necessary to improve field service processes and procedures.-Install, troubleshoot and maintain a variety of products and equipment.-Identify and repair product failures in the field.-Provide onsite training to customers of varying technical aptitude.-Contribute to the design, build and test of functional prototypes for evaluation of new concepts.-Develop technical training curriculum and conduct technical training programs, both internally and externally.-Maintain vendor contacts.-Maintain pricing for existing parts from vendors and follow up on lower cost or better delivery providers.-Inventory, order, and receive equipment and spare parts.

• Primary representative for ConocoPhillips on drilling location.• Supervised vertical, horizontal, and curved well drilling operations in conventional (tight sands) and unconventional (shale and coal) plays. • Supervised the drilling operations for 90+ wells in various fields in New Mexico, Texas, and North Dakota. • Highly skilled in cementing practices, fishing operations, wireline operations, mud logging, H2S practices, drilling fluid chemicals and preparation, stage work, annular casing packers, well log analysis, rig audits, sidetracking procedures. • Adept at figuring calculations on the fly.• Oversaw overall project management and execution of well plans. • Directed safety programs and policy training of all personnel on location. • Worked with drilling contractor to ensure rig equipment is running correctly and performing as per contract. • Communicated daily with office personnel about rig activities, plan forwards, troubleshooting, and incident reporting. • Maintained compliance of all state and federal regulations, and ensured environmental policies were followed.• Coordinated all materials, services, vendors, rig activities, and rig moves. • Maintained detailed daily reports and records of operations, cost expenditures, equipment, and incident reports.• Lead role in designing, planning, and implementing the first ConocoPhillips exploration horizontal Mancos Shale wells. • All supervised wells average of 14% under AFE.• All supervised well field estimates within 2% variance of actual SAP.• Overall reduction of trouble and planned flat time - 6.5% for MIRU, 7% for INTER, and 29.6% for PROD hole sections.• 28% reduction in trouble time on last rig.

• Successfully completed seven month comprehensive training program directed by Signa Engineering. • Rotated between classroom training and field work, learning all phases of well planning, drilling, and completion operations. • Exposed to various drilling operations, equipment, and environments on rigs in North Dakota, Wyoming, New Mexico, and multiple locations in Texas. • Completed classroom training on petroleum engineering topics including data gathering, drilling optimization, project management, well design, drilling fluids, solids control, well control, bit selection, drill string design, and hydraulics.

• Oversaw equipment, crews, customer relations, and quality control before, during, and after each cement job. • Maintained effective communication with customer’s representative, rig crew, and other third party vendors. • Prepared job tickets, treatment reports, job quality reports, and records of all job data. • Monitored pumping equipment to assure proper flow and conditions of cementing operations. • Executed journey management procedures to ensure safe travel of equipment to and from location. • Handled job ticket values up to $150,000.• Working knowledge of hydraulic pumps, fluid pumping services, and engineering handbook. • Directed and performed routine maintenance on multi-million dollar, high profile equipment. • Used problem solving skills while trouble-shooting in high pressure and time sensitive situations on drilling locations. • Trained crew members on equipment, job procedures, preventive maintenance, safe practices, and company regulations. • Performed multiple types of cement jobs including; squeezes, cement plugs, remedial cement jobs, foam cement, nitrified cement, and stage work. • Highly experienced in calculating volumes, displacements, and hydrostatic pressures of wells and fluids.