Spearheaded the formulation and implementation of a transformative digital strategy, designed to herald the most significant evolution in EdTech delivery in a century - delivering high stakes exams onto a proprietary digital delivery platform, revolutionising traditional exam methodologies both domestically and internationally.Orchestrated a comprehensive 3-year testing and trialling plan successfully delivering exams and results to 1,000s of students. Crafted a meticulously structured 5-year product release roadmap and devised leading customer engagement and implementation strategies. Led development of an underpinning pioneering research programme gathering empirical evidence to establish a robust product proposition, and reliable data set supporting regulatory accreditation and refining assessment specifications to enhance user experience.Working within strict regulatory frameworks, championed innovative content development strategies, moving beyond mere digitisation to foster novel approaches grounded in rigorous future focused principles and evidential support. In tandem, executed extensive tendering and procurement activities with precision, directing methodical selection processes to secure suitable business partners aligned with product roadmaps.Established the blueprint for a new data rich and inclusive ecosystem designed with the customers needs front and centre. Consolidated findings, into compelling business cases securing expenditure for EdTech integration. Fostering board and senior stakeholder engagement, maintaining transparent communication.Beyond organisational borders, elevated market awareness and influenced regulatory advancements through expert presentations, leveraging subject matter expertise to drive industry discourse and shape regulatory evolution. Committed to innovation and strategic foresight, I have left an indelible mark on the education landscape, paving the way for future advancements in digital learning and assessment.

Initiated and embedded a pervasive culture of strategic planning across the Business, resulting in heightened strategic coherence and focus. A key initiative included spearheading a comprehensive restructuring effort, aimed at standardising and optimising delivery processes for enhanced efficiency.Directed 7 operational divisions including:• Strategic Planning• Business Performance • Resource allocation • Continuous Improvement • Incident Management • Governance, risk and control, and • Administrative Support Central to this endeavour was the assembly and cultivation of a proficient leadership cadre, recognised for their proactive approach and adept guidance of the directorate. Among their achievements were effectively overseeing expenditures totalling £100 million across multiple departments. Additionally, revolutionising the cross-business deployment of temporary staff through meticulous resource planning.In providing strategic direction, I facilitated the formulation of the organization's rolling strategic plan and transformation roadmap, charting a clear path towards future success. Through these initiatives, I played a pivotal role in driving organizational transformation and ensuring alignment with overarching strategic objectives.

Led the design and integration of a pioneering Central Operations department, responsible for orchestrating a comprehensive suite of support and services for a globally recognised financial services entity. Spearheaded the restructuring and transformation of essential central services, optimising operational efficiency across the organisation. Proactively translated strategic organisational objectives into meticulously crafted operational delivery plans, driving tangible results.Accountable for:• Legal and compliance, • IP portfolio management and trademark registration,• GDPR and DP,• Project management,• Policy development and compliance,• Tendering and procurement,• IR35 compliance,• PCI-DSS (Chair of Compliance Board),• Continuous improvement,• Business continuity planning, and• Risk identification and management.Strategically directed initiatives to uphold company-wide compliance with evolving regulations and legislation, fostering a culture of ongoing enhancement and cross-functional collaboration. Instrumental in enhancing company-wide governance and controls through the development and implementation of robust policies and risk management strategies.Achieved significant cost reductions through in housing key functions and services. Championed transformation projects that facilitated sustained business growth while optimising operational frameworks and systems, culminating in scalable and dynamic support structures. Positioned as a catalyst for change and success, driving operational excellence and fostering a culture of achievement within the organisation.

Appointed to update an antiquated Public Affairs team into an industry-leading Professional Insights division, renowned for its delivery of top-tier business research and influential white papers, instrumental in shaping global governmental policies and optimising business operations.Spearheaded the restructuring and establishment of a pioneering central function dedicated to the development and operational delivery of impactful thought leadership initiatives. Utilised strategic leadership to streamline and guide multidisciplinary teams and operational heads in crafting compelling content and assets, fostering connections across 170+ countries.Led, coached and mentored global teams. Operational oversight of: • Portfolio management, • Programme sequencing and delivery,• Content creation and management,• Public Affairs and policy development • Communication and social media, • Market dissemination and• Administrative support,Traveled extensively to cultivate strategic partnerships and opportunities, while strategically enhancing and directing a dynamic, rolling research portfolio. Led strategic teams in formulating comprehensive B2B and B2C international communication strategies, facilitating engagement with prestigious entities including blue-chip companies, regulatory bodies, and policymakers.Demonstrated a commitment to excellence by defining and leveraging KPIs, ensuring the maintenance of elevated output standards organisation-wide. Collaboratively devised a road-map for the research portfolio, positioning the organisation as the foremost authority in professional accountancy.Pioneered digital transformation of materials to provide flexible digital assets and connected applications to enhance user experience and provide simple access to five global research campaigns. Instrumental in translating strategic objectives into actionable deliverables, overseeing the creation and ongoing refinement of regulatory standards and policies.

Engaged to develop and seamlessly integrate efficient logistics and content operations to support a groundbreaking FE and Private School inspection model. Led teams in the comprehensive evaluation and enhancement of operational processes delivering inspection services to independent schools and colleges worldwide.Accountable for regulatory compliance, risk, financial stability and ensuring the smooth operation of company-wide teams, systems, and processes, resulting in the timely delivery of 1,400 reports to meet stringent Home Office and DfE regulations. Appointed as Liaison Officer with the Home Office, actively shaping new government policies and contributing to updates in governmental guidelines pertaining to student immigration.Directed 6 operational divisions including:• Inspection logistics• Publishing operations • Bespoke / consultancy services • IT (including website and data services)• Facilities management• HR - Training and management Orchestrated the deployment of over 200 specialised reporting inspectors, optimising processes and assembling effective inspection panels tailored to the unique needs of global educational institutions.Established and monitored KPIs to gauge inspector performance, ensuring strict compliance with government and Home Office regulations regarding inspector deployment, data management, and record storage.Delivered digital transformation initiatives aimed at enhancing operational resilience, diversifying the portfolio of products and services and improving user experience.Centralised key functions to streamline processes and reduce overhead costs, while implementing team restructuring measures to optimise performance and drive sustainable growth.

Having left the business, I was invited to continue working for Pearson as an external consultant writing and editing assessment materials for BTEC management and team leading qualifications. I have written materials for the following qualifications:Business Skills - Team leading Level 2Business Skills - Management Practice Level 3Leadership and Management - Level 3

I constructed & managed agile commercial development and delivery operations to create scalable products and services whilst maintaining compliance with strict regulations and managing potential risks. My role was subsequently broadened to include Lean and Six Sigma activities streamlining company-wide operations and increasing efficiencies. Appointed to create a new vocational development business unit, I was accountable for 7 product portfolios, and 28 staff delivering around 750 concurrent assessments. I created the blueprint and appointed the team to project manage the delivery of assessment materials. I managed, controlled and monitored an expenditure budget of £7m, delivering high value commercial contracts and training materials to global blue-chip clients resulting in a £54m revenue stream.I was responsible for a business change project restructuring and integrating staff from two different businesses (when Pearson purchased EDI) to become a single collaborative team using standardised systems, tools and processes. I developed an ‘Improvement begins with me’ strategy to lead continuous improvement initiatives and regularly reviewed performance to seek ways to streamline and refine our approach. I was accountable for the project management of 3,000+ vocational assessment materials in print and digital formats which were used by circa 1m learners annually. I developed innovative new products and services and was responsible for the development of a new dynamic functionality skills assessment designed to efficiently test a scope of different learners’ abilities with a single tool. I also led the development of a non-executive directors’ qualification working in partnership with the FT. I ensured strict version control and led the day to day running of the Learning Management System and assessment delivery platform. I managed service contracts with providers for innovative learning solutions.

Designed and integrated a new commercial arm of the business. Created trading opportunities and grew organisational revenue from £15m to £16.8m with the creation and implementation of new product lines. Increased company profitability and improved market penetration. Delivered improvement projects to streamline company performance and operational resilience and managed the development of all content to ensure we continued to deliver compliant materials. Managed 10+ concurrent programs at any one time. Delivered an ‘Adding value but not cost’ strategy to create a continuous improvement culture amongst staff. This achieved a saving of £130k over three years. Fostered productive working relations with senior stakeholders and clients to fully understand their needs and requirements and oversaw complex budgets including the payment of annual company dividends. Identified opportunities to build commercial links with providers and worked collaboratively to create mutually beneficial ideas and solutions that would be commercially viable for AAT and its partners. Ensured the effective delivery of learning material while developing an in-depth understanding of educational pedagogy and created / implemented a commercial diversification strategy for generating opportunities that supported 140,000 members worldwide. Led purchasing, procurement and tendering activities for large-scale strategic projects.

Developed process improvements to streamline existing systems and processes for the business. All projects focused on raising the value of services provided and adopting a continuous improvement culture to deliver truly exceptional customer service.Set up a new annual conference for approved Assessment providersLaunched new qualifications and sett up strategies for the release of effective communicationsWorked across departments to find new ways to speed up processing and drive collaborationUpdated our website and digital functionality to enable members to log into dedicated servicesConsulted to understand internal pain points and then created and project managed the delivery of updated systems and processes. Created eAssessment model for the delivery of certain Foundation units in the portfolio Created an ePortfolio platform to support members building evidence to obtain the Technician qualification.

Refined and improved processes for developing assessment content resulting in the opportunity to plan and lead critical change programmes and support staff through complex transitions following a restructure of the organisation. I led supply chain operations for the print and dispatch of learning materials. Line managed 8 staff including editors, senior administrators and deputy managers while planning and supporting the company to outsource costly in-house processes, and undertook business coaching for staff.Accountability for the production of 68 assessments across nine professional qualifications. Checking and approving departmental project implementation plans and exhibiting advanced organisational skills to plan the production timetable of assessment materials in liaison with writers, editors, print providers and publishing.

Developed and delivered a portfolio of assessment materials for AAT L2, L3 and L4 qualifications as well as Audit and Payroll. Managed a team of external subject matter experts to create materials and then managed internal copy editing and typesetting functions. Also managed the pick, pack and dispatch of materials to training providers. Created effective systems and processes for training providers to order and receive assessments. Outsourced the previous in-house approach to a 3rd party - following a detailed tender process. Created a remote call center for orders and integrated systems to allow for order tracking and to facilitate effective payments. Production of 68 assessments each yearManaging a portfolio of over 60 external writers and editorsDevelopment of assessment policyCo-ordination of department budgetCertification for successful studentsStaff management and trainingManaging contract with remote service provider, including annual service audit

Developed an annual programme of high quality, low cost CPD events; providing accessible training for members. Created a series of high profile events for senior members, featuring recognised industry experts and high quality venues. Supported 5 international branches and 3 UK regions to deliver member-run events through the AAT branch network. Simplified systems and processes to enable larger targeted mailings to members to increase event attendance.Organising an annual series of CPD events totalling over 100 per yearSet up and ran 12 high profile events per year Managed the creation of an annual branch handbook for member organised events Secretary for 5 international and 3 UK branch committees, including branch budget authorisationTravelled extensively to run events, source new venues and speakersCreated partnership events with other companies Extensive networking with delegates and organisations to create new prospects

Managed the process for Approved Assessment Centre registration. Created relationships and managed a pool of External Verifiers to set up and deliver new inspections and a rolling 3 year inspection cycle providing benchmarked gradings. Created revised processes to speed up processing of applications.End-to-end process management Dispatching information packs for prospective new training providersManaging a pool of 60 External Verifiers including training and supportInspection planning and report co-ordinationInternal and External event organisationOverseas travel and visit co-ordination

Provided general administrative support for the Operations Team. Supported the registration of new students and entry of exam results. Created simplified approaches to increase accuracy and speed of batch processing. General administrationDispatching information packs for prospective new studentsPayments processingExam and skills test results entry (manual and scanning)Certificate processing

Provided general administrative support for the Member Services Team.General administrationDispatching information packs for prospective new members Payments processing - annual membership subscription renewals Data entry and certificate processing

Non-Executive Director for a small local privately funded company providing housing services for residents. Supported the ChairmanCreation of proposals for setting annual maintenance chargesPrepared guidance for those on housing benefitsCreation of materials outlining site changes and creating communications for residentsCreated annual maintenance plans for re-generation workManaged agencies and workers completing contractsApproved annual accounts and ran the AGM