Adam Oles Email & Phone Number

Leuven, Flemish Region, Belgium

I am providing thought leadership in the areas of order processing, quoting, and change administration. My responsibilities include supervising the timely issuance and reconciliation of all sales orders in the ERP systems to meet KPIs. I am responsible for overseeing the pricing and quoting processes and working closely with the sales and customer support teams. I act as a crucial point of communication between the internal departments, including customer support, sales, manufacturing, and… Show more I am providing thought leadership in the areas of order processing, quoting, and change administration. My responsibilities include supervising the timely issuance and reconciliation of all sales orders in the ERP systems to meet KPIs. I am responsible for overseeing the pricing and quoting processes and working closely with the sales and customer support teams. I act as a crucial point of communication between the internal departments, including customer support, sales, manufacturing, and finance, ensuring a continuous flow of order information between systems such as Salesforce, ERP, CRM, CPQ, and SAP.I drive targeted and sustainable improvements by leveraging DBS culture and methodologies, including Kaizen, Problem Solving, Daily Management, 5S, and Lean. I also prioritize associate development through training, coaching, and career planning. I am responsible for implementing and coordinating projects to improve processes, enhance customer experience, foster professional development, and elevate departmental performance.I share my knowledge and expertise to ensure correct and compliant order fulfillment and continuously identify improvement opportunities using my operational knowledge. I leverage change management processes and tools such as ADKAR, Action Plan, and PM to support these efforts. Show less

Leuven, Flemish Region, Belgium

I supervised order processing and change administration areas, including timely issuance and reconciliation of sales orders in ERP systems to meet KPIs. I communicated effectively between internal departments such as customer support, sales, manufacturing, and finance, ensuring a continuous flow of order information. I drove targeted improvements by leveraging DBS culture and methodologies and prioritized associate development through training, coaching, and career planning. My… Show more I supervised order processing and change administration areas, including timely issuance and reconciliation of sales orders in ERP systems to meet KPIs. I communicated effectively between internal departments such as customer support, sales, manufacturing, and finance, ensuring a continuous flow of order information. I drove targeted improvements by leveraging DBS culture and methodologies and prioritized associate development through training, coaching, and career planning. My responsibilities included implementing projects to improve processes, enhance customer experience, foster professional development, and elevate departmental performance. I identified improvement opportunities and leveraged change management processes and tools to support these efforts. Show less

Leuven, Flemish Region, Belgium

I was responsible for overseeing my team's work and ensuring we met our KPIs. I was dedicated to building standardized processes, analyzing gaps, and implementing continuous improvement initiatives through root cause analysis and problem-solving. Additionally, I provided training for new associates and re-training for existing ones to ensure they could perform at their best. I also offered real-time and scheduled coaching to improve quality and productivity and facilitated organizational… Show more I was responsible for overseeing my team's work and ensuring we met our KPIs. I was dedicated to building standardized processes, analyzing gaps, and implementing continuous improvement initiatives through root cause analysis and problem-solving. Additionally, I provided training for new associates and re-training for existing ones to ensure they could perform at their best. I also offered real-time and scheduled coaching to improve quality and productivity and facilitated organizational changes to support growth and progress. Show less

Belgium

I was responsible for supervising the work of the EMEA Sales Order Management team. I coordinated and provided training for new associates and re-training for existing team members. I offered real-time and scheduled coaching to improve quality and productivity. I monitored and analyzed results to make recommendations to upper management on staffing requirements, efficiency improvements, and performance standards. I set daily priorities and coordinated resources to meet operational objectives. I… Show more I was responsible for supervising the work of the EMEA Sales Order Management team. I coordinated and provided training for new associates and re-training for existing team members. I offered real-time and scheduled coaching to improve quality and productivity. I monitored and analyzed results to make recommendations to upper management on staffing requirements, efficiency improvements, and performance standards. I set daily priorities and coordinated resources to meet operational objectives. I also set team priorities, assigned tasks, and communicated job expectations and performance standards to employees while monitoring and reviewing progress using effective methods. Show less

Belgium

I led a team of order administrators and oversaw the order entry and data administration processes. I set team priorities and delegated tasks to ensure all work was completed efficiently. I provided training for new associates and re- and cross-training for existing team members.I closely monitored results and made recommendations to management based on my analysis of staffing needs, efficiency improvements, performance standards, and KPIs. I worked closely with management to continuously… Show more I led a team of order administrators and oversaw the order entry and data administration processes. I set team priorities and delegated tasks to ensure all work was completed efficiently. I provided training for new associates and re- and cross-training for existing team members.I closely monitored results and made recommendations to management based on my analysis of staffing needs, efficiency improvements, performance standards, and KPIs. I worked closely with management to continuously improve processes through data analysis. I also drafted and reviewed work instructions and process flow documentation as needed. Show less

Leuven, Flanders, Belgium

I collaborated with my team to set priorities and complete tasks on time. I monitored results and made recommendations to management to improve staffing, efficiency, performance standards, and KPIs. Additionally, I drafted and reviewed work instructions and process flow documentation and provided training to new and existing associates to ensure their success in their roles.

Rejon Tilburg, Holandia

Temporary contracts for various projects, including:Teller at Inventarisatiebureau Tilburg (counting products with a scanner, stocktaking)Order Picker (EPT) at Broekman Logistic

Katowice, Woj. Śląskie, Polska

I was responsible for overseeing the recruitment, hiring, implementation, training, and development processes for the company's 43 stores, which comprised approximately 150 employees. I coordinated job posts, reviewed resumes, performed background checks, conducted interviews, and developed and administered programs to increase employee involvement and sales records. I also provided coaching, training and on-the-job training for salesforces and store managers and reported directly to the… Show more I was responsible for overseeing the recruitment, hiring, implementation, training, and development processes for the company's 43 stores, which comprised approximately 150 employees. I coordinated job posts, reviewed resumes, performed background checks, conducted interviews, and developed and administered programs to increase employee involvement and sales records. I also provided coaching, training and on-the-job training for salesforces and store managers and reported directly to the company owners. Show less

Bytom, Woj. Śląskie, Polska

Before my role as Sales Trainer and HR Management Specialist, I served as a Consultant Sales for one year. Based in Bytom, I provided consulting services to new and existing customers and offered and sold phones, laptops, routers, and telecommunication services such as subscriptions, bundles, and mobile internet.

Bytom, Woj. Śląskie, Polska

Call Centre Liberty Poland S.A. Dealer of PLUS, Polish first mobile operator.Managed a team of ten quality control specialists and provided coaching and training to a sales department of 200 people.Ensured high standards of quality control and sales performance, focusing on high-quality service and improvement in call center sales.Acted as a problem solver and reported to senior management.

Bytom, Woj. Śląskie, Polska

Conducted quality control of incoming and outgoing calls and provided coaching and training to a group of 20 sales representatives.Focused on improving the quality of service and sales performance of the assigned group.

Bytom, Woj. Śląskie, Polska

Worked as a phone consultant and salesman, making outgoing calls to new and existing customers to offer and sell telecommunication services, phones, laptops, and routers.