Adam Olson, Mba, Cic, Cpcu, Arm Email & Phone Number

Lynnwood, Wa, Us

Seattle, Washington, United States

Responsible for overseeing the audit and education of internal processes and procedures, as well as Key Performance Indicators (KPI’s), to ensure adherence to regulations and industry standards and enhance career development and advancement in the insurance industry.

Seattle, Washington, United States

National oversight for Commercial Servicing and Claims advocacy teams.

Greater Seattle Area

Manage relationship of over 30 Independent Agencies, representing over 50 million in premium, for the Northwest Region of Liberty Mutual Commercial Insurance. - 2-time President’s Award winner (2015,2018)- 4-time Challenger of the Month for the NW Region- Grew Territory by over 4 Million in Premium - Launched 1st pilot of Commercial Book Transfer with Bell Anderson

Greater Seattle Area

Manage team of 14 Senior Trainers charged with providing product, systems, continuing education, management, and sales training to Safeco appointed independent agents.- Responsible for the creation, filing, maintenance and delivery of approved Continuing Education courses throughout the Nation.- Developed direct reports to improve training skills, increase knowledge base, and expand course offerings.- Collaborate with Senior Leadership to provide training solutions aligned with corporate objectives.

Create, Maintain and Deliver Commercial Products training to independent insurance agents.-Facilitated collaboration between Subject Matter Experts, Instructors, and Designers to create and implement robust training program for commercial insurance producers and CSR’s-Successfully delivered 6 week training program to over 150 independent agents-Applied feedback to create an improved student experience between iterations

Responsible for opening new location in Everett, Generating business and maintaining profitability.-Nearly tripled amount of business each month for first three months being open. -Developed Exclusive relationship with 2 Dealerships and several body shops and repair facilities.-Hired, trained, and prepared two employees for future management positions.

Managed team of 12 Customer Service Professionals and team of 11 Technical Support Specialists.-Improved service quality and efficiency 15% over 6 months by creating a mentoring program, personal coaching and inspiring culture of team accomplishment setting department example for 5 other teams.-Developed direct reports, successfully implementing metrics and competency based processes for performance management and career progression.-Continuously led highest performing team during monthly and quarterly campaigns focused on customer satisfaction and retention.-Awarded top unit honors for 4th quarter 2005 measured against production, efficiency and customer satisfaction.-Assumed additional responsibility to manage a second team of Technical Support Specialists during organizational restructuring.

Mba, Business Administration

Graduated with Honors in Business Management, Focus on Operations, Administration, Human Resources, Marketing, and Accounting.

Ba, Political Science

Activities and Societies: Naval ROTCPolitical and Military sciences, Philosophy