I am a highly motivated professional with over five years of experience in contact center operations, specializing in team management, employee training, process improvement, and administrative support. My background in art history and volunteering has shaped my strong organizational and communication skills, providing me with a unique perspective in problem-solving and team collaboration. I have led teams within the contact center, coordinating with back office and administrative departments, while consistently striving to improve service quality and operational efficiency.In addition to my leadership and operational skills, I have a deep interest in working with administrative tasks, particularly managing data through spreadsheets and various software tools. I enjoy creating and organizing tables, ensuring accuracy and efficiency in data processing and reporting.Recently, I completed a QA testing course, focusing on manual testing at a Junior/Medior level, and I am eager to transition into the IT sector. My expertise includes working with tools like Trello, Google Drive, and Google Docs, which allow me to efficiently manage tasks and optimize workflows. I am passionate about continuous learning and excited to apply my skills to new challenges in the IT industry.