Adam Palmer is a Director of Customer Success at OneCrew. He possess expertise in consulting, software as a service, business analysis, process improvement, customer relationship management and 15 more skills. Colleagues describe him as "Customer Success means many things to many people, but at the strategic level, it boils down to a very particular set of skills and the ability to execute those skills in real-time. This is where Adam shines, he doesn't work in the theoretical, he works in the practical application of value realization. Enterprise accounts require the ability to understand large matrix organizations, facilitate relationships with multiple business units, roles, and champions, as well as tie their varying departmental business objectives into a value prop plan that allows them to work in unison and realize the growing value at every step of the maturity model. I've not only seen Adam execute this time and time again, but I've seen him do it with some of the largest brands on the planet (yes the planet). He's so strategic, that I've had customer advocates share with me that they actually look at Adam as one of their own team members, not a vendor manager. This speaks to the depth to which Adam is able to deliver repeated value. I shouldn't forget to mention that he curates many champions along the way, which makes my job that much easier to orchestrate. You don't often find an accounts professional that has both the ability to drive high-level business metrics while shepherding the operational side to make sure the service it's being leveraged optimally. Adam's a true rockstar and one that will help any team dealing with large accounts to drive their renewal and expansion numbers up and creating customers for life in the process. Great teammate! " and "Adam is a pleasure to work with! He loves to discuss new ideas and encourages folks on his team to follow through on the ideas they have. Adam has a warm and calm personality and has a natural talent for being able to level with anyone. He is an attentive listener and will give you straightforward recommendations as he always seems to know what the next step should be. If you ever get the chance to meet with Adam, you'll find that he is a genuinely nice person. "