Adam Parker Email & Phone Number

Orlando, Florida, United States

Maintained and managed relations with customers as well as technicians and the parts department to provide the greatest possible experience for the customer when having their vehicle's serviced or maintained. From general vehicle maintenance, warranty work, to major repairs or just trying to make a customers day better when dealing with stressful vehicle repairs. I always strive to be professional and maintain quality communication between the customer and the process of their vehicle in the shop, as well as management, to insure quality and efficiency of results. In providing exceptional service, meeting and exceeding sales marks comes naturally. Having extensive knowledge of vehicles and the repairs required as well as being able to describe and explain repairs/services required on a wide range of vehicles is something I pride myself on in this position. If I do not already know the answer or solution, I will be able to find it using any and all resources available.

Winter Park, Florida, United States

Assisted customers in making educated decisions on repairs/preventative maintenance of their vehicles, from beginning to the end of their experience in the store. Greeting when they drive in, to keeping them informed and updated on their vehicle through customer preferred methods, to the settling of their invoice and walking them to their vehicle to insure they are 100% satisfied.Close working relationship with several other department employees from Mechanics, Sales, Cashiers, Parts, and Finance to ensure the best educated decision is made in favor of the customers to promote customer retention and trust.Consistently performed in the top 6 in Gross Profit rating from month to month while meeting ever changing required sales metrics.Assisted in training of employees including mechanics, cashiers, and porters in the day to day processes that ensure reliable, consistent, results in quality of work.Maintained relationships with customers on a regular basis to build a large, consistent, customer base.

Greater Orlando Area

Managed all facets of day to day operations of stores. From staffing, training, inventory, cleaning, organization, process updates/changes, store events, to sales.Managed multiple locations in the Greater Orlando AreaAssisted in creation and completion of safety processes for all positions in store to create a professional, uniform, and safe work environment.

Texas, United States

Provided customers support with their internet services over the phone thorugh inbound calls.Manually recorded detailed call logs in word documents and uploaded them to a database for record keeping for all calls.Assisted a wide scope of customers from dial-up, DSL, Satellite, and Fiber. With setup, diagnosis, maintenance, or creating roll-out tickets for out-side technicians to make a repair on the customers systems, all over a VOIP service.Setup business DSL connections over VOIP system, walking customer through static IP setups and connecting of devices. Making sure to maintain accurate and detailed notes of phone conversation points and connection information.

General Knowledge, 3.6

Activities and Societies: Wrestling Playing Music Comedy Shows (Stand-up to Improve)Taking general courses while figuring out how.

3.6

Activities and Societies: Varsity Wrestling State Qualifier. Record of 78-6 in Senior Year Regular Season. Engineering, CAD, Mechanics.

3.6

Activities and Societies: Volunteered in the Civil Air Patrol for 3 years. Varsity Wrestling for 3 years. States Qualifier for 2 years..