• Led daily scrum meetings to gather team updates and relay information from management.• Managed Instance Security, including User/Group Access and Access Control lists.• Provided end-user support, performed software installations, patches, and system upgrades.• Tested user stories in QA, UAT, and Production environments.• Oversaw Change and Release Management processes, including creating and managing change requests, reviewing change records, and coordinating release activities.• Managed user roles, permissions, and access controls in ServiceNow to ensure data security and appropriate user access levels.

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• Managed users and groups including data loads• Worked closely with business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support• Reviewed and applied requirements from external and internal teams in order to align to ServiceNow development• Configured user accounts, groups, and roles and created custom roles where necessary• Organized reviews, tests, and migrates for production release• Managed Instance Security, User/Group Access/Access Control lists

• Developed, enhanced, and documented current architecture• Participated as a subject matter expert with other internal groups• Supported on-call rotations to keep database availability 24/7 for application issues• Worked with change requests, permissions requests, and refresh requests

• Implemented security measures for the databases• Installed, patched, upgraded, and managed SQL Server Databases• Deployed SSR reports and granted permissions to business entities• Diagnosed and troubleshot database errors• Set and maintained Database Standards• Worked with offshore teams to ensure database availability during major US holidays• Managed database access• Helped build architectural design for new databases

• Maintained production, QA and development environments for SQL Servers (over 100 database servers, 3+ TB)• Trained, mentored and managed junior DBAs, offshore DBAs• Contributed to database design and architecture including new database solutions• Led training/knowledge sharing sessions on technical database concepts and implementations• Performed code reviews and performance improvement sessions with developers• Administered database release management, coordinating between developers, QA, DBAs and product owners and holding teams accountable for deliverable quality.• Created best practices and standards documents to educate new developers• Installed and configured MS SQL Server 2014, 2012, 2008/R2, 2005, 2000• Implemented SQL patches/hotfixes minimizing business disruption and system downtime• Participated in 24/7 on-call rotation

• Maintained and managed multiple SQL server instances • Installed and configured new SQL instances • Troubleshot database availability through the use of SQL Profiler and customized scripts • Performed daily database maintenance tasks monitoring Backups, Space, and Blocking• Created implementations and deployed code to all environments• Added articles to transactional replication streams • Diagnosed application problems by running traces to identify poor-performing stored procedures and worked with developers to correct them• Ran customized SQL scripts to investigate issues within the databases• Used ErWin to design database relationships between tables• Led implementation process and database environment training for offshore DBAs• Worked with developers to optimize long-running queries

• Managed and maintained lower environment databases • Diagnosed infrastructure/application-component failures and ran SQL scripts to investigate issues in databases• Compiled and deployed app/web code to all environments• Maintained and managed Tidal Enterprise Scheduler• Configured multiple nodes and servers in all environments• Defined project timelines and provided estimates to make sure all deadlines were met• Used design and system elements such as mock-ups, flowcharts, and diagrams• Acted as liaison between Business Unit Management development teams within Information (both in-house and offshore)

• Taught MS Access, MS Word, PowerPoint, and Introduction to Computers and Keyboarding classes• Maintained student records and reported grades• Developed additional curriculum and materials• Employed a variety of instructional techniques to support and motivate students