Adam Pham Email & Phone Number

Houston, Texas, United States

• Tier 1 & 2 IT Technical Support• Resolved multiple local IT issues as a field tech support at GP1 dealerships around all of Houston• Resolved multiple remote IT issues using various remote software such as Kaseya, Datto, Dameware, and Intel Active Management Technology (vPro)• Participated in 7 Acquisitions and assisted over 1,500 users in working with our new systems.• Deployed over 1,000 PCs, Laptops, iPads, Tablets, and Printers throughout the Houston GP1… Show more • Tier 1 & 2 IT Technical Support• Resolved multiple local IT issues as a field tech support at GP1 dealerships around all of Houston• Resolved multiple remote IT issues using various remote software such as Kaseya, Datto, Dameware, and Intel Active Management Technology (vPro)• Participated in 7 Acquisitions and assisted over 1,500 users in working with our new systems.• Deployed over 1,000 PCs, Laptops, iPads, Tablets, and Printers throughout the Houston GP1 dealerships• Helped install/setup switches and MDF/IDF at the dealerships• Assisted the Network Team with configuring and deploying Ruckus ICX 48 & 12 port switches• Worked with FortiGate Client and added Juniper Mist WAP devices on DHCP• Managed a project for converting 32 user's PCs into new ones• Familiar with Network Access Control using FortiNAC and managing network access for users with different roles within the dealerships.• Took part in projects involving swapping Cisco network switches for Ruckus and Fortinet.• Took part in projects involving upgrading Wi-Fi WAPs from Ruckus to Juniper Mist.• Took part in projects involving implementing FortiNAC into our network structure. Show less

Houston, Texas, United States

• Diagnosed technology issues in Lexus vehicles and provided customer satisfaction• Successfully delivered vehicles by explaining technology terms in a simple manner• Efficiently organized and ordered supplies throughout the dealership• Processed customer fines and guaranteed future technology and customer support

Spring, Tx

• Installed technical hardware and software in deskside support environment • Gathered, organized and distributed technical documentation • Completed appropriate paperwork documentation without any errors • Processed customer fines and educated individual patrons on ways to minimize future charges

Sugar Land, Texas

• Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty • Trained new staff on restaurant operations and policies to strengthen performance • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs