Adam Philippi Email & Phone Number

Rice, Mn, Us

Ramsey, Minnesota

St. Cloud, Minnesota Area

• Sales of fastener and fastener related products to Customers in fabrication, construction, maintenance, and building industries.• Informs Customer of unit prices, shipping date, anticipated delays, and any additional relevant information. • Researches vendor pricing/availability and initiates purchase requisitions.• Prepares invoices and shipping documents, such as bill of lading. • Works with sales representatives and management to resolve customer complaints.• Identifies sales opportunities with new and existing Customers.

St. Cloud, Minnesota Area

• Researched and took ownership of escalated issues from initial escalated complaint to resolution, working with business owners and the Customer throughout the process• Responded to email and secure messages, including general inquiries and escalated issues, from customers within a 24 hour timeframe• Piloted and launched the bank’s secure message functionality• Recorded and tracked numerous points of data relating to each customer contact• Data trending analysis and reporting to Business Owners • Worked to identify trends to mitigate the need for customer contact• Created and moderated knowledgebase content used by Sales Associates for the 5th largest bank in America• Worked with Business Owners to devise policies and procedures in the best interest of customers and the bank• Researched and recommended new knowledgebase presentation options to help lower Customer and Associate hold times• Developed policies/procedures for and led reactive social media efforts for the bank• Managed a team of 5-7 associates in the creation and vision of responses made to Customer inquiries on comments via Social Media• Successfully managed and led the Banks Social Media response efforts during the Brand change from ING DIRECT to Capital One 360• Assisted Sales with inbound calls as necessary

St. Cloud, Minnesota Area

Primarily inbound sales and service of asset (mortgage and home equity) and liability (savings, checking, CD, IRA) products, along with outbound asset acquisitions.

Sartell, Mn

Maintenance and custodial services for middle school servicing ~1,100 students and staff.

Bachelor Of Science - Bs, Accounting

Bachelor Of Science - Bs, Accounting, Magna Cum Laude