Adam Phillips Email & Phone Number

Dartford, United Kingdom

Dartford, United Kingdom

Dartford, United Kingdom

Receive and log requests for support from clients (via email, telephone and in person), prioritising the incident to ensure that strict SLA’s are met. Analyse incidents and problems, to ensure that the correct investigations are undertaken. Resolve incidents and problems using technical ability and knowledge. Manage incidents and problems, working closely with other teams within the organisation, to achieve successful incident analysis, investigation, resolution and route cause analysis. Support Adobe Campaign (formerly Neolane) and Apteco FastStats, having developed an in depth knowledge and understanding of both the GUI interfaces and the back-end systems. Basic support of SQL data warehouses using T-SQL, demonstrating an understanding of file loading procedures, data querying/analysis, data manipulation, etc. Manage projects such as the rolling out of new Support Desk software, keeping to deadlines and planned timescales. Provide training and mentoring for new members of staff, to ensure that high standards and skill levels are maintained across the entire team. Create both internal and client friendly documentation, such as daily checklists and knowledge base articles, adapting them for stakeholders with different skill sets.

Canary Wharf

I worked at Chevron whilst on my Placement Year from University. I worked as part of the server team in the IT support department, ensuring deadlines were met in a busy and pressurised environment. I was also responsible for setting up and configuring new websites, working both independently and as part of a team.I restored personal and public files, set up and configured backups requiring attention to detail.I provided support for UK and international regions dealing with queries by e-mail and over the phone in a professional manner.I trained new interns demonstrating ability to break down complex information into simple terms.

I worked for Sports Direct as a full-time summer job whilst off of University. I served customers with footwear, clothing and accessories ensuring high standard of customer service.I reduced items, adjusted the stock inventory and replenished stock on the shop floor, requiring attention to detail and technical skills to use hand held computer.I managed a heavy workload by prioritising jobs and sharing them amongst team members. I monitored and updated sales display areas for promotions which involved creativity.I worked flexible hours including evenings and weekends.

I worked at Domino's Pizza part-time whilst studying for my A Levels. I had to deal with customer orders both face to face and over the phone in a professional manner.I operated the computer database system and handle money accurately.I provided a high standard of customer service in an extremely busy and pressurised environment. I worked as part of a team, providing support and training for new team members. I worked flexible hours including evenings and weekends.

First Class Bsc(Hons) Information Technology (With Year In Industry)

1st Year Results Foundations of Computation - First Data Driven Systems - First Programming Principles - First E-Media Design - First.

A Level

B - Information Technology C - Biology C - Psychology

Gcse

11 Grades A - C (Including Maths, English and Triple Science)