Adam Phillips

Adam Phillips Email and Phone Number

Senior Application Support Team Manager @ Celerity Information Services
Adam Phillips's Location
Ilford, England, United Kingdom, United Kingdom
Adam Phillips's Contact Details

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About Adam Phillips

I am an IT enthusiast with a passion for computing and technology. Having attained a First Class BSc(Hons) Information Technology degree I am now an Application Support Team Manager. I am experienced in delivering client focused application support and in successfully analysing and resolving client facing and back-end incidents in a timely and accurate fashion. I provide a high level of customer service and possess strong analytical and documenting skills. I frequently work out at the gym and enjoy swimming, playing tennis and badminton. I have a passion for motoring and looking after my car. I enjoy socialising with friends, going to the theatre, cinema and eating out. At Celerity Information Services we specialise in helping brands improve the way they communicate with their customers, through the intelligent use of data and the implementation of marketing automation solutions. We offer a complete range of marketing data services that add value and deliver financial benefit to the marketing strategies of our clients. We help our clients install some of the markets leading technology software, Apteco FastStats, Adobe Campaign and Exact Target, and offer them first class solutions to their data and CRM requirements. Our approach is to keep things simple. We are experts in making complex marketing systems and concepts easy to understand and hassle free for our clients.

Adam Phillips's Current Company Details
Celerity Information Services

Celerity Information Services

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Senior Application Support Team Manager
Adam Phillips Work Experience Details
  • Celerity Information Services
    Application Support Team Manager
    Celerity Information Services Nov 2018 - Present
    Dartford, United Kingdom
  • Celerity Information Services
    Application Support Technical Lead
    Celerity Information Services Feb 2016 - Nov 2018
    Dartford, United Kingdom
  • Celerity Information Services
    Application Support Analyst
    Celerity Information Services Jul 2011 - Feb 2016
    Dartford, United Kingdom
    Receive and log requests for support from clients (via email, telephone and in person), prioritising the incident to ensure that strict SLA’s are met. Analyse incidents and problems, to ensure that the correct investigations are undertaken. Resolve incidents and problems using technical ability and knowledge. Manage incidents and problems, working closely with other teams within the organisation, to achieve successful incident analysis, investigation, resolution and route cause analysis. Support Adobe Campaign (formerly Neolane) and Apteco FastStats, having developed an in depth knowledge and understanding of both the GUI interfaces and the back-end systems. Basic support of SQL data warehouses using T-SQL, demonstrating an understanding of file loading procedures, data querying/analysis, data manipulation, etc. Manage projects such as the rolling out of new Support Desk software, keeping to deadlines and planned timescales. Provide training and mentoring for new members of staff, to ensure that high standards and skill levels are maintained across the entire team. Create both internal and client friendly documentation, such as daily checklists and knowledge base articles, adapting them for stakeholders with different skill sets.
  • Chevron Corporation
    Technical Analyst
    Chevron Corporation Jul 2009 - Jul 2010
    Canary Wharf
    I worked at Chevron whilst on my Placement Year from University. I worked as part of the server team in the IT support department, ensuring deadlines were met in a busy and pressurised environment. I was also responsible for setting up and configuring new websites, working both independently and as part of a team.I restored personal and public files, set up and configured backups requiring attention to detail.I provided support for UK and international regions dealing with queries by e-mail and over the phone in a professional manner.I trained new interns demonstrating ability to break down complex information into simple terms.
  • Sports Direct International
    Customer Sales Assistant)
    Sports Direct International May 2008 - Oct 2008
    I worked for Sports Direct as a full-time summer job whilst off of University. I served customers with footwear, clothing and accessories ensuring high standard of customer service.I reduced items, adjusted the stock inventory and replenished stock on the shop floor, requiring attention to detail and technical skills to use hand held computer.I managed a heavy workload by prioritising jobs and sharing them amongst team members. I monitored and updated sales display areas for promotions which involved creativity.I worked flexible hours including evenings and weekends.
  • Domino'S Pizza
    Customer Sales Assistant
    Domino'S Pizza Sep 2005 - Sep 2007
    I worked at Domino's Pizza part-time whilst studying for my A Levels. I had to deal with customer orders both face to face and over the phone in a professional manner.I operated the computer database system and handle money accurately.I provided a high standard of customer service in an extremely busy and pressurised environment. I worked as part of a team, providing support and training for new team members. I worked flexible hours including evenings and weekends.

Adam Phillips Skills

Sql Management Microsoft Sql Server Databases Customer Service Java Windows Server Active Directory Faststats Adobe Campaign Training Communication Digital Marketing Email Marketing Sales Crm Information Technology Marketing Customer Relationship Management Microsoft Office Account Management Analysis

Adam Phillips Education Details

Frequently Asked Questions about Adam Phillips

What company does Adam Phillips work for?

Adam Phillips works for Celerity Information Services

What is Adam Phillips's role at the current company?

Adam Phillips's current role is Senior Application Support Team Manager.

What is Adam Phillips's email address?

Adam Phillips's email address is fi****@****ail.com

What schools did Adam Phillips attend?

Adam Phillips attended University Of Hertfordshire, King Solomon High School, King Solomon High School.

What skills is Adam Phillips known for?

Adam Phillips has skills like Sql, Management, Microsoft Sql Server, Databases, Customer Service, Java, Windows Server, Active Directory, Faststats, Adobe Campaign, Training, Communication.

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